Cyara Accelerator Now Available on Genesys AppFoundry
- February 8, 2022
REDWOOD CITY, Calif.--(BUSINESS WIRE)--Cyara, provider of the award-winning automated customer experience (CX) assurance platform, today announced its Cyara Accelerator is now available on Genesys AppFoundry, the industry’s largest dedicated...
Read MoreBrands Experience The Future of Marketing With Selligent Marketing Cloud
- December 9, 2021
BRUSSELS, Belgium and NASHVILLE, Tenn., Dec. 09, 2021 (GLOBE NEWSWIRE) — Selligent Marketing Cloud (Selligent), the intelligent omnichannel marketing cloud platform and CM Group brand, today announced a new global product and marketing…
Read MoreCooleaf Expands Employee Rewards Catalog to Include Merchandise, Curated Gift Boxes, Company Swag, and More
- December 9, 2021
ATLANTA, Dec. 8, 2021 /PRNewswire/ — Cooleaf, the leading employee engagement platform, has expanded its Employee Rewards Catalog offering so teams have the perfect reward for years of service, recognitions, holidays, and more….
Read MoreQualtrics Announces New Reston Office and Plans to Create More than 400 New Tech Jobs in the Washington Metro Area
- December 9, 2021
RESTON, VA, Dec. 09, 2021 — Qualtrics (Nasdaq: XM), the leader and creator of the experience management (XM) category, today announced a commitment to create 400 new tech jobs in the Washington metropolitan area over the next five…
Read MoreInformatica Unveils 2021 State of the CDO Study
- December 9, 2021
Second Annual Informatica – Global CDO Survey finds that CDOs spend 35% of their time tackling day to-day data management as opposed to driving strategy and innovation with data79% of organizations are using more than 100 data sources, adding to…
Read MoreFive9 Rated Highest in Overall Vendor Satisfaction Among Customers Surveyed by Industry Analyst DMG Consulting
- December 9, 2021
SAN RAMON, Calif.–(BUSINESS WIRE)–Five9, Inc. (NASDAQ: FIVN), a leading provider of the intelligent cloud contact center, today announced that it received the highest overall vendor satisfaction score in the DMG Consulting 2021/2022 Cloud-Based…
Read MoreInMoment Ranked in Top 50 Insights & Analytics Report by the Insight Association
- December 9, 2021
SALT LAKE CITY–(BUSINESS WIRE)–InMoment®, the leading provider of Experience Improvement (XI)™, today announced its ranking on the Top 50 Insights and Analytics Report by the Insights Association. The latest 2021 Insights &…
Read MoreAlvaria Recognized with the Frost & Sullivan Customer Value Leadership Award at the 2021 Excellence in Best Practices Awards Gala
- December 9, 2021
ORLANDO, Fla.–(BUSINESS WIRE)–Alvaria announced today that Frost & Sullivan has named them as the recipient of the 2021 Best Practices Customer Value Leadership Award based on its recent analysis of the North American outbound campaign…
Read MoreKhoros Reveals Priorities and Pitfalls for CMOs in Navigating the Rise of Digital Commerce
- December 9, 2021
AUSTIN, Texas–(BUSINESS WIRE)–Khoros, an award-winning leader in digital-first customer engagement software and services, today released its latest whitepaper, Navigating the Rise of Digital Commerce. The whitepaper explores the consumer trends…
Read MoreFreshworks Helps Africa’s Leading Media Company MultiChoice Deliver a Modern Employee and Customer Experience
- December 9, 2021
SAN MATEO, Calif and RANDBURGDecember 09, 2021 Freshworks Inc. (NASDAQ: FRSH), a leading software company empowering businesses to delight their customers and employees, announced that African broadcasting and pay television…
Read MorePoor customer experiences costing businesses up to USD 216 billion in India, says Qualtrics Study
- December 9, 2021
Mumbai (Maharashtra) [India], December 9 (ANI/NewsVoir): Nearly all consumers in India (96 percent) said they were dissatisfied with their experiences as customers in 2021, according to the Qualtrics 2022 Global Consumer Trends report launched…
Read MoreVoiceFoundry, a TTEC Digital business, Wins Inaugural AWS 2021 Amazon Connect Partner of the Year (UKI) Award
- December 9, 2021
ENGLEWOOD, Colo. and LONDON, Dec. 9, 2021 /PRNewswire/ — TTEC Holdings, Inc. (NASDAQ: TTEC), one of the largest, global customer experience (CX) technology and services innovators for end-to-end digital CX solutions, today…
Read MoreSprinklr Announces Third Quarter Fiscal 2022 Results
- December 9, 2021
NEW YORK–(BUSINESS WIRE)–Sprinklr (NYSE: CXM), the unified customer experience management (Unified-CXM) platform for modern enterprises, today reported financial results for its third quarter ended October 31, 2021. “This is our fourth…
Read MoreGlia and Clinc Partner to Transform the Customer Experience for Financial Institutions
- December 9, 2021
NEW YORK – Dec. 9, 2021 – Glia, a leading provider of Digital Customer Service, today announced its partnership with Clinc, a leader in conversational Artificial Intelligence technology for banking. The integration of Clinc’s technology…
Read MoreHGS unveils new digital-led vision
- December 9, 2021
Bangalore, India, December 9, 2021: Hinduja Global Solutions (HGS) (listed in BSE & NSE) today unveiled a new brand identity for its ongoing evolution into a digital-led, people-driven organization that is transforming customer experiences…
Read MoreGlance Receives Frost & Sullivan 2021 Product Leadership Award
- December 9, 2021
WAKEFIELD, MA / ACCESSWIRE / December 9, 2021 / Glance (www.glance.net), a leading provider of human guided customer experience solutions that enable enterprises to deepen customer relationships and transform digital interactions,…
Read MoreCigniti Unveils Incight – A Customer Experience Assurance Platform
- December 9, 2021
DALLAS–(BUSINESS WIRE)–Cigniti Technologies, world’s leading Independent Quality Engineering & Software Testing Services company, headquartered in Dallas, Texas expands its portfolio of digital assurance and experience solutions with the…
Read MoreBright Talent Launches New Strategic Framework to Help Companies Foster More Engaging Employee Experiences
- December 9, 2021
TUSTIN, Calif., Dec. 9, 2021 /PRNewswire/ — Bright Talent, Inc., a strategic HR consultancy helping business leaders solve their most vexing people challenges, today launched The Employee Experience Lifecycle, a new strategic framework to help…
Read MoreServiceSource Accelerates Its Market Momentum with the Addition of Three New Clients Spanning a Wide Range of Solutions
- December 9, 2021
DENVER, December 09, 2021–(BUSINESS WIRE)–ServiceSource International, Inc. (NASDAQ: SREV), the customer journey experience company, today announced that it has signed agreements with three new clients, providing services that span the…
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