Keap Processes Record $2.6 Billion Through Integrated Payments Apps in 2021
- February 8, 2022
CHANDLER, Ariz., Feb. 8, 2022 /PRNewswire/ -- Keap, the leader in sales and marketing automation software for small businesses, today announced it processed $2.6 billion through integrated payments apps for its customers in...
Read MoreInformatica Named a Leader for the Sixth Time in Gartner® Magic Quadrant™ for Master Data Management Solutions
- December 13, 2021
REDWOOD CITY, Calif., Dec 13, 2021 – Informatica® (NYSE: INFA), an enterprise cloud data management leader, today announced that Gartner, Inc. has named Informatica as a Leader in the December 2021 Gartner® Magic…
Read MoreTalkdesk Research Reveals the Role of Customer Service in Driving Consumer Loyalty Will Expand Beyond Support
- December 13, 2021
SAN FRANCISCO – Dec. 13, 2021 – Talkdesk®, Inc., the global customer experience leader for customer-obsessed companies, today published the latest Talkdesk Research™ report, “The future of customer loyalty.” The…
Read MoreMovember Selects Qualtrics to Help Maximise the Global Impact of its Programs
- December 13, 2021
SYDNEY, DECEMBER 13, 2021 – Qualtrics (Nasdaq: XM), the leader and creator of the experience management (XM) category, today announced that Movember, the leading charity changing the face of men’s health, is using Qualtrics…
Read MoreAward-winning Medallia CX and EX Software Now Available on KSA Servers
- December 13, 2021
MUSCAT, Oman, Dec. 13, 2021 /PRNewswire/ — Medallia Inc., the global leader in customer and employee experience, launched on servers based in the Kingdom of Saudi Arabia on October 25th, 2021. Hosted locally to facilitate access and…
Read MoreeGain Knowledge Hub™ now available on Five9 CX Marketplace
- December 13, 2021
Sunnyvale, CA (December 13, 2021): eGain Corporation (NASDAQ: EGAN), a leading cloud platform provider for customer engagement automation, today announced that its award-winning solution for knowledge management—eGain Knowledge…
Read MoreeGain announces 2021 NA Partner Award winners
- December 13, 2021
Sunnyvale, CA [December 13, 2021): eGain Corporation (NASDAQ: EGAN), a leading cloud platform provider for customer engagement automation, today announced the winners of the eGain 2021 Econet™ Partner Awards for North…
Read MoreNine in 10 Insurance Leaders in Europe Say Customer Experience is the Top Driver of Digital Transformation
- December 13, 2021
FRANKFURT, Germany–(BUSINESS WIRE)–Demand for improved customer experience is the top driver of digital transformation in Europe’s insurance industry, but with growing digitalization, insurers report increasing security vulnerabilities,…
Read MoreGlassbox Appoints New Board Members in Q4
- December 13, 2021
TEL AVIV, Israel–(BUSINESS WIRE)–Glassbox (TASE:GLBX), the leading provider of digital experience analytics for web and mobile applications, announced today the addition of three new board members. Netta Benari, a business development,…
Read MoreClub Champion tees up customer experience management program with SMG
- December 13, 2021
KANSAS CITY, Mo. – Service Management Group (SMG), a global customer, patient, employee and brand experience management partner to more than 500 brands, has announced a new customer experience management program with specialty golf…
Read MoreAvaya ENGAGE 2021 Highlights Experience Builders™ and the Unique Value They Deliver Enhancing Customer and Employee Engagement
- December 13, 2021
ORLANDO, Fla.–(BUSINESS WIRE)–AVAYA ENGAGE 2021 – Avaya (NYSE:AVYA), a global leader in solutions to enhance and simplify communications and collaboration, is highlighting the ecosystem of Avaya Experience Builders™ this week at its…
Read MoreBusinesses Enhance CX Using AuxCHAT’s Interactive Messaging and Text-to-Pay Tools
- December 10, 2021
LAS VEGAS (PRWEB) DECEMBER 09, 2021 Customer experience (CX) factors such as speed, convenience, helpful employees, and friendly service top the consumer’s list of must-haves (1), and nine out of ten customers now say they prefer…
Read MoreLivePerson Reports Inducement Grants Under NASDAQ Listing Rule 5635(c)(4)
- December 10, 2021
NEW YORK, Dec. 10, 2021 /PRNewswire/ — LivePerson, Inc. (Nasdaq: LPSN) is providing confirmatory notice, in compliance with the requirements of Nasdaq Listing Rule 5635(c)(4), of recent grants of equity-based incentive awards that…
Read MoreMultinational Digital Customer Experience Provider ContactPoint 360 Launches Hi-tech Recruiting & Outsourcing Division Global Tech Talent to International Clients
- December 9, 2021
MISSISSAUGA, ON, Dec. 9, 2021 /PRNewswire/ – After four years of operating its own in-house software development division and recruiting hundreds of developers from around the world, the global BPM ContactPoint 360 has expanded its…
Read MoreCustomerGauge Named a Leading B2B Player in Gartner Magic Quadrant For Second Year in a Row
- December 9, 2021
BOSTON, Dec. 9, 2021 /PRNewswire-PRWeb/ — CustomerGauge, creator of the Account Experience™ category and SaaS solution helping maximize account retention and growth for B2B companies, today announced they were added as a leading…
Read MoreFrost & Sullivan Recognises Vonage as Leader in Growth and Innovation in 2021 CPaaS Radar
- December 9, 2021
HOLMDEL, N.J.–(BUSINESS WIRE)–Vonage (Nasdaq: VG),a global business cloud communications leader helping businesses accelerate their digital transformation, has been recognised as a leader in growth and innovation in the 2021 Frost & Sullivan…
Read MoreAttensi and SAP SuccessFactors Enter into a Strategic Partnership to Revolutionize Learning and Development
- December 9, 2021
OSLO, Norway–(BUSINESS WIRE)–SAP SuccessFactors is the leading human capital management (HCM) solution, helping customers stay ahead of the competition to attract, develop and retain the best employees and ensuring a holistic employee journey…
Read MoreCanada’s DMV Veterinary Centers Deploys 8×8 Contact Center For Microsoft Teams To Meet Rapidly Increased Customer Demand
- December 9, 2021
CAMPBELL, Calif.–(BUSINESS WIRE)– 8×8, Inc. (NYSE: EGHT), a leading integrated cloud communications platform provider, today announced that DMV Veterinary Centers, 24-hour emergency and specialty pet hospitals and services provider…
Read MoreClickatell’s 2022 Prediction: Brands Will Prioritize Chat Commerce to Improve the Consumer Experience, Becoming a Multi-Billion Dollar Market
- December 9, 2021
REDWOOD CITY, CA, Dec. 9, 2021 – Clickatell, a leader in mobile communications and Chat Commerce, collaborated with senior executives across the CPaaS, CCaaS, and Digital Commerce industries to predict the stand-out trends for…
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