New Research Finds That Over 70% of Consumers Read Online Reviews When Considering a New Doctor
- February 8, 2022
SAN RAMON, CALIF. – February 8, 2022 – Reputation, the global leader in Reputation Experience Management (RXM), announced new research detailing consumer preferences when choosing a new healthcare provider. The report, conducted in...
Read MoreWeSpire Taps Brandon Young as Chief Marketing Officer
- December 14, 2021
BOSTON–(BUSINESS WIRE)–WeSpire, the leading employee experience solution for Environment, Social & Governance (ESG) initiatives, today announced the addition of a tech industry veteran to its senior leadership team, appointing Brandon…
Read MoreKUIU Selects Amperity CDP to Bring Real-Time Data Insight to New Customer Acquisition Strategies
- December 14, 2021
SEATTLE, Dec. 14, 2021 /PRNewswire/ — Amperity, the leading customer data platform (CDP) for enterprise consumer brands, today announced that KUIU, the ultralight direct-to-consumer performance hunting gear and apparel company, is using…
Read MoreSpanish Grocer Consum Wins the Ultimate Marketing Strategy Award at the 2021 Algonomy Customer Excellence Awards
- December 14, 2021
SAN FRANCISCO and BENGALURU, India, Dec. 14, 2021 /PRNewswire/ — Algonomy, the leader in Algorithmic Customer Engagement (ACE) solutions, announced Consum Cooperativa Valenciana as the winner of the Ultimate Marketing Strategy Award category…
Read MoreEdify Showcases Cloud-Native CCaaS solution, Huddle CX, With New Machine Learning-Powered Real-Time Live Transcription and Translation in 100+ Languages at CCW Vegas
- December 14, 2021
SANTA MONICA, CALIF. (PRWEB) DECEMBER 14, 2021 Edify Labs (edify.cx), the customer experience software company that makes business communications feel more like personal ones, announced it will be exhibiting at Booth 200 at CCW 2021 in Las…
Read MoreTPG Launches Anna™, the AI Engine That Powers TPG’s Customer Experience Platform, for Insight Into Customer Interactions, Sentiment, and Agent Effectiveness
- December 14, 2021
HUNTSVILLE, Ala.–(BUSINESS WIRE)–TPG Inc., a leading provider of customer experience analysis services and solutions to Fortune 500® listed organizations, today announced the general availability of Anna™, the AI-powered customer experience…
Read MoremParticle Announces Appointment of Reshma Saujani to Board of Directors
- December 14, 2021
NEW YORK, December 14, 2021 – mParticle, the leading enterprise customer data infrastructure company, today announced that Reshma Saujani, Girls Who Code founder, has joined its Board of Directors. Saujani’s background as a leader in…
Read MoreForsta Announces 2021 AIR Award Winners, Recognizing Achievement in Insight and Research
- December 14, 2021
NEW YORK and LONDON and OSLO, Norway, Dec. 14, 2021 /PRNewswire/ — Forsta, the leading Customer Experience and Research Technology company, is announcing the winners in its fourth annual Achievement in Insight…
Read MoreSalesforce Drives Reforestation Across Canada in Partnership with One Tree Planted
- December 14, 2021
TORONTO, Dec. 14, 2021 /CNW/ – Salesforce (NYSE: CRM), the global leader in CRM, today announced a partnership with One Tree Planted to grow and conserve 500,000 native trees on Nazko First Nation Territory in the Fraser Plateau in British…
Read MoreAs the Chaos of the Great Resignation Continues, How Can Employers Find Clarity — and a Path Forward?
- December 14, 2021
MINNEAPOLIS–(BUSINESS WIRE)–The world is nearly two years into the COVID pandemic, amid continuing emotional chaos in the face of new variants, delayed back to office plans, and a sharp increase in resignations. A new study released today by…
Read MoreDiRx Partners with Glassbox to Advance Digital Healthcare Solutions
- December 14, 2021
NEW YORK–(BUSINESS WIRE)–Glassbox, the leading provider of digital experience analytics for web and mobile applications, today announced that DiRx, an online pharmacy for FDA-approved generic medicine, has selected Glassbox to enhance its…
Read MoreNew Harvard Business Review Analytic Services Report Outlines Key Challenges in Customer Engagement and Experience Management
- December 14, 2021
MELVILLE, N.Y., December 14, 2021 – Businesses increasingly see customer engagement as a competitive differentiator, especially in the post-pandemic era. Yet, the large majority of executives worldwide (82%) believe the challenges to…
Read MoreDynamic Yield Research Finds Pandemic has Propelled Significant Advancements in Personalization
- December 14, 2021
[New York, December 14, 2021] Dynamic Yield, the Experience Optimization platform, today announced the results of its fourth annual report on the State of Personalization Maturity, exposing greater levels of adoption than in recent years,…
Read MoreAccenture Helps Disney Studios’ StudioLAB Provide Fans with Immersive Experiences Through Interactive Movie Posters
- December 14, 2021
NEW YORK and BURBANK, Calif.; Dec. 14, 2021 – Accenture (NYSE: ACN) is helping Disney Studios’ StudioLAB develop and pilot interactive movie posters that incorporate digital technologies, including cloud and OLED displays, to provide moviegoers…
Read MoreUniphore Collaborates With Cisco to Enable Better Customer Experiences
- December 14, 2021
PALO ALTO, Calif.–(BUSINESS WIRE)–Uniphore, the leader in Conversational Automation, announced today that it has joined Cisco SolutionsPlus, an industry-leading partner program that helps enterprise buyers design and implement complete end-to-end…
Read MoreNew Feedback Analysis Report from Viable Uses High-Powered AI and Natural Language Processing To Analyze Tens of Thousands of Customer Comments, Instantly Aggregating Them for Brands
- December 14, 2021
San Francisco, CA, Dec. 14, 2021 (GLOBE NEWSWIRE) — Viable, the qualitative AI company, has launched a new Feedback Analysis Report for business teams that uses state-of-the-art AI, including GPT-3, to aggregate, analyze, and summarize…
Read MoreTokocrypto selects global CDP Tealium to drive better customer engagement
- December 14, 2021
SINGAPORE – Media OutReach – 14 December 2021 – Tealium, a leader in real-time customer data orchestration solutions, today announced its new partnership with Tokocrypto, Indonesia’s most trusted crypto assets digital exchange…
Read MorePipedrive Launches Zendesk Integration to Enhance Salespeople’s Customer Communication
- December 14, 2021
NEW YORK–(BUSINESS WIRE)–Pipedrive, the sales-first CRM and intelligent revenue management platform for small businesses, today launched a native integration with customer service software leader Zendesk (NYSE:ZEN). Using the new integration,…
Read MoreSoftchoice Earns Cisco Advanced Customer Experience (CX) Specialization in United States and Canada
- December 14, 2021
TORONTO — Softchoice (TSX: SFTC) today announced that it has earned the Cisco Advanced Customer Experience (CX) Specialization, an exclusive recognition of our customer success capabilities. Softchoice is one of only two Cisco partners…
Read MoreLatest Research
Employee Experience
Market Drivers and Barriers, Market Sizing and Forecasts, and Case Studies
Read MoreCX in the Healthcare Industry
Patient Experience Management and Patient Engagement: Best Practices, Key Market Trends, Case Studies, and Market Forecasts
Read MoreCX Market Forecasts
Customer Data & Analytics, Customer Relationship Management, Contact Center, Personalization & Optimization, Customer Data Platforms, Customer Insights & Feedback, and Employee Experience
Read MoreCustomer Insights & Feedback
Market Drivers and Barriers, Key Industry Players, Market Sizing and Forecasts, and Case Studies
Read More