G2 Reveals 2022’s Best Software Companies – Reputation Makes Top 100
- February 8, 2022
SAN RAMON, CALIF. – February 8, 2021 – Reputation, the global leader in reputation experience management (RXM), today announced that it has been named by G2, the largest software marketplace and review platform, to its 2022 Best...
Read MoreSprinklr Announces Strategic Partnership with Google Cloud to Drive Unified Customer Experience Management for Global Enterprises
- December 16, 2021
NEW YORK, NY — December 16, 2021 – Sprinklr (NYSE: CXM), the unified customer experience management (Unified-CXM) platform for modern enterprises, today announced a strategic partnership with Google Cloud to provide companies with an…
Read MoreReputation Promotes Pranav Desai to Chief Product Officer
- December 16, 2021
SAN RAMON, Calif. – December 16, 2021 – Reputation, the global leader in reputation experience management (RXM), today announced that it has promoted Pranav Desai to Chief Product Officer (CPO). In this role, Desai will continue to…
Read MoreFormation Survey: Continuous, Data-Driven Personalization Is Critical to Next Phase of Shopper Loyalty
- December 16, 2021
SAN FRANCISCO–(BUSINESS WIRE)–The pandemic has accelerated the evolution of American shopping habits—and the expectation around loyalty programs—according to new survey data released today from Formation, the pioneer in machine…
Read MoreAnyRoad Takes Experiential Intelligence to New Heights with AnyRoad Atlas
- December 16, 2021
SAN FRANCISCO, Dec. 16, 2021 /PRNewswire/ — AnyRoad, the leader in Experience Relationship Management (ERM), today unveiled a new suite of analytics tools within its Atlas Product Suite, putting the power of in-depth experiential…
Read MoreCALABRIO NAMED AN EXEMPLARY VENDOR IN VENTANA RESEARCH’S 2022 AGENT MANAGEMENT VALUE INDEX REPORT
- December 16, 2021
Minneapolis, MN — December 16, 2021 — Calabrio, the customer experience intelligence company, has been positioned in the top category as an Exemplary vendor in Ventana Research’s 2022 Value Index on Agent Management. The report also…
Read MoremParticle Introduces New Feature to Help Global Brands Reduce Compliance Risk and Maintain Consumer Rights Under GDPR and CCPA/CPRA
- December 16, 2021
New York, December 16, 2021 – mParticle, the leading enterprise customer data infrastructure company, today announced the addition of Data Subject Rights (DSR) Forwarding to its feature set. For most companies, responding to data subject…
Read MoreTravelopia Takes Next Steps On Customer Experience Journey With Talkdesk
- December 16, 2021
LONDON–(BUSINESS WIRE)–Talkdesk®, Inc., the global customer experience leader for customer-obsessed companies, has been chosen by Travelopia, the world’s largest collection of specialist travel brands, as its contact centre solution provider….
Read MorePlaza Premium Group Partners with TCS to Transform the Airport Hospitality Experience
- December 16, 2021
Tata Consultancy Services (TCS) (BSE: 532540, NSE: TCS) announced that Plaza Premium Group (PPG), a global airport hospitality services provider based in Hong Kong, has selected TCS to develop an end-to-end digital platform that will improve…
Read MoreAlida Wins 2021 Comparably Awards For Best Company Culture, Best CEO And Best Company For Diversity
- December 16, 2021
TORONTO–(BUSINESS WIRE)–Alida, a leader in Total Experience Management (TXM), today announced it has been selected as a 2021 Comparably Award winner, ranking #1 for “Best Company Culture,” #2 for “Best CEO” and #42 for “Best Company For…
Read More8×8 XCaaS™ Offers Industry-First Integrated Cloud Contact Center And Phone Solution For Multinational Companies In The Philippines
- December 16, 2021
CAMPBELL, Calif.–(BUSINESS WIRE)– 8×8, Inc. (NYSE: EGHT), a leading integrated cloud communications platform, today announced that 8×8 XCaaS™ (eXperience Communications as a Service™) is the industry’s first integrated…
Read MoreCapital One Ranks Highest in Customer Satisfaction for Second Consecutive Year in J.D. Power National Banking Study
- December 16, 2021
Convenience, tailored account offerings and helping customers save time or money emerge as core drivers of customer satisfaction at the nation’s largest retail banks. According to the J.D. Power 2021 U.S. National Banking Satisfaction…
Read MoreSitel Group® Awarded 4 Honors in Company Culture Excellence by Comparably
- December 16, 2021
MIAMI–(BUSINESS WIRE)–Sitel Group®, one of the largest global providers of customer experience (CX) products and solutions, announced today that it has won across all four of this quarter’s categories in the Comparably Awards for company…
Read MoreVerint Named a Leader in the IDC MarketScape for Worldwide Conversational AI Software Platforms for Customer Service 2021
- December 16, 2021
MELVILLE, N.Y., December 16, 2021 – Verint® (NASDAQ: VRNT), The Customer Engagement Company™, today announced that it has been named a leader in the second of two IDC reports on conversational artificial intelligence (AI). The…
Read MoreBazaarvoice State of Retail Report finds shoppers crave in-store technology that mimics their online experience
- December 16, 2021
AUSTIN, Texas, Dec. 16, 2021 (GLOBE NEWSWIRE) — Bazaarvoice, Inc., the leading provider of product reviews and user-generated content (UGC) solutions, announced the results of its newest study, “The State of Retail Report.” The research is…
Read MoreEmployers Fall Short in Delivering an Exceptional Employee Experience According to New Eagle Hill Consulting Research
- December 16, 2021
ARLINGTON, Va., Dec. 16, 2021 /PRNewswire/ — U.S. employees say that employers are lacking when it comes to demonstrating care and concern for their workers. Only 28 percent of employees say their organization cares about their…
Read MoreZendesk and Dealerslink Forge Newfound Partnership
- December 16, 2021
BROOMFIELD, COLORADO, USA, December 16, 2021 /EINPresswire.com/ — In an effort to magnify the reach of its support platform, Dealerslink, the industry’s fastest-growing automotive software solution, has joined forces with Zendesk, a nationwide…
Read MoreMastek Partners With Lytics for Customer Data Activation and Personalization
- December 16, 2021
DALLAS, Dec. 16, 2021 (GLOBE NEWSWIRE) — Mastek Inc. is partnering with Lytics to enable D2X (Direct to Stakeholder) transformation for their mutual clients. This partnership will help customers realize omnichannel D2X communications or…
Read MoreAvenue Securities selects GetFeedback by Momentive to power its voice of the customer program
- December 16, 2021
SAN MATEO, Calif., Dec. 16, 2021 (GLOBE NEWSWIRE) — Momentive (NASDAQ: MNTV—formerly SurveyMonkey), a leader in agile experience management, today announced that Avenue Securities, a leading investment brokerage bridging U.S….
Read MoreLatest Research
Employee Experience
Market Drivers and Barriers, Market Sizing and Forecasts, and Case Studies
Read MoreCX in the Healthcare Industry
Patient Experience Management and Patient Engagement: Best Practices, Key Market Trends, Case Studies, and Market Forecasts
Read MoreCX Market Forecasts
Customer Data & Analytics, Customer Relationship Management, Contact Center, Personalization & Optimization, Customer Data Platforms, Customer Insights & Feedback, and Employee Experience
Read MoreCustomer Insights & Feedback
Market Drivers and Barriers, Key Industry Players, Market Sizing and Forecasts, and Case Studies
Read More