New Study Shows Nearly 80 Percent of Companies Will Implement Conversational Customer Engagement to Improve Customer Experience
- February 8, 2022
STOCKHOLM and ATLANTA – February 8, 2022 – Nearly 80% of companies have or will implement conversational customer engagement — the practice of communicating interactively with customers from one digital channel to another while retaining...
Read MoreNew Treasure Data Survey Reveals Consumers are Motivated by Loyalty Programs and Relying More on DTC Brands, BNPL Options
- January 13, 2022
MOUNTAIN VIEW, Calif., Jan. 13, 2022 /PRNewswire/ — Treasure Data™ today announced the results of a national survey detailing consumers’ purchasing habits and brand engagement preferences for the year to come. The new…
Read MoreZendesk Reiterates Strategic and Financial Merits of Proposed Acquisition of Momentive
- January 13, 2022
SAN FRANCISCO–(BUSINESS WIRE)–Zendesk, Inc. (NYSE: ZEN) today sent a letter to stockholders commenting on its proposed acquisition of Momentive Global Inc., which was announced on October 28, 2021, and recommending their approval of the issuance…
Read MoreMicrosoft announces new research and technology to empower millions of frontline workers
- January 12, 2022
REDMOND, Wash. — Jan. 12, 2022 — On Wednesday, Microsoft Corp. released a Work Trend Index Special Report, “Technology Can Help Unlock a New Future for Frontline Workers,” and announced new features in Microsoft Teams and…
Read MoreeGain Achieves FedRAMP Authorization with IRS Sponsorship
- January 12, 2022
Sunnyvale, CA [January 12, 2022): eGain Corporation (NASDAQ: EGAN), a leading cloud platform provider for customer engagement automation, today announced it has achieved authorization from the Federal Risk and Authorization…
Read MoreVantage Circle is Rewarded Leadership Badges for Multiple Categories in the G2 Crowd Winter Report
- January 12, 2022
TEXAS, UNITED STATES OF AMERICA, January 12, 2022 /EINPresswire.com/ — Vantage Circle, a leading simple and AI-powered global employee engagement solution, is proud to announce that it has received leadership badges for Employee Engagement…
Read MoremParticle Acquires Customer Journey Analytics Provider Indicative to Help Teams Accelerate their Customer Data Strategy
- January 12, 2022
NEW YORK, Jan. 12, 2022 /PRNewswire/ — mParticle, the leader in customer data infrastructure, announced today that it has acquired Indicative, a customer journey analytics platform. This is mParticle’s first acquisition, and with it,…
Read MoreAlchemer Raises Commitment to Security and Privacy, Completes SOC 2® Type 2 Examination
- January 12, 2022
LOUISVILLE, Colo.–(BUSINESS WIRE)–Alchemer (formerly SurveyGizmo) – a global leader in Customer Experience (CX) and Voice-of-the-Customer (VoC) technology – announced today the successful completion of its Service Organization Control (SOC)…
Read MoreFive9 Receives a Glassdoor Employees’ Choice Award, Recognizing the Best Places to Work in 2022
- January 12, 2022
SAN RAMON, Calif.–(BUSINESS WIRE)–Five9, Inc. (NASDAQ: FIVN), a leading provider of the intelligent cloud contact center, today announced that it has been honored with a Glassdoor Employees’ Choice Award, recognizing the Best Places to Work in…
Read MoreStingray Names Zack Hamilton as Chief Experience and Strategy Officer for Chatter Research
- January 12, 2022
Montreal, January 12, 2022 – Stingray Group Inc. (TSX: RAY. A; RAY.B), a leading music, media, and technology company, today announced that Zack Hamilton has joined Stingray as Chief Experience and Strategy Officer for Chatter Research. In…
Read MoreSalesforce Data Reveals Global Digital Sales Surpassed $1 Trillion During 2021 Holiday Season
- January 12, 2022
SAN FRANCISCO, Jan. 12, 2022 /PRNewswire/ — Salesforce (NYSE: CRM), the global leader in CRM, today released its 2021 Holiday Shopping Report, which analyzes shopping data from over one billion shoppers on the Salesforce…
Read MoreTV and Internet Services Hit New Customer Satisfaction Highs in 2021
- January 12, 2022
PROVO, Utah & SEATTLE–(BUSINESS WIRE)–After falling dramatically in 2020 due to COVID-19, customer satisfaction began rebounding in 2021 and is now two-thirds of its pre-pandemic level, according to a Net Promoter Score (NPS) analysis…
Read MoreGlassbox Announces $44 Million in Software ARR and Accelerating Growth in Q4
- January 12, 2022
TEL AVIV, Israel–(BUSINESS WIRE)–Glassbox (TASE:GLBX), a software as a service (SaaS) company that provides digital experience analytics for web and mobile applications, announced today that it reached $44 million in annual recurring revenue…
Read MoreBlueConic earns a place on Built In’s esteemed 2022 Best Places to Work Awards
- January 12, 2022
The world’s leading and multi-award-winning pure-play customer data platform (CDP) BlueConic has been named a Best Place to Work in Built In’s 2022 Boston Best Midsize Companies to Work For list. Winners of Best Places to Work are…
Read MoreInformatica To Report Fourth Quarter and Full-Year 2021 Financial Results on February 16, 2022
- January 12, 2022
REDWOOD CITY, Calif., Jan. 12, 2022 /PRNewswire/ — Informatica (NYSE: INFA), an enterprise cloud data management leader, today announced it will report financial results for the fourth quarter and full-year 2021, ended December…
Read MoreUnbounce Acquires U.S. based Marketing Analytics Platform, LeadsRx
- January 12, 2022
VANCOUVER, British Columbia, Jan. 12, 2022 (GLOBE NEWSWIRE) — Unbounce, the leading conversion intelligence platform, today announced the acquisition of LeadsRx, a marketing analytics SaaS platform that makes it easier for marketers and…
Read MoreYesStyle Selects Oracle Cloud CX to Improve Customer Loyalty with Optimized Digital Experience
- January 12, 2022
YesStyle.com, a leading e-commerce platform for fashion, beauty and lifestyle products owned by YesAsia Holdings Ltd. (SEHK: 2209.HK), has selected Oracle Fusion Cloud Customer Experience (CX) to automate its marketing platform with…
Read MoreTwilio to Announce Fourth Quarter and Full Year 2021 Results on February 9, 2022
- January 12, 2022
SAN FRANCISCO–(BUSINESS WIRE)–Twilio Inc. (NYSE: TWLO)(LTSE: TWLO), the leading cloud communications platform, today announced that its fourth quarter and full year 2021 results will be released on Wednesday, February 9, 2022, after market close….
Read MoreTalkdesk Earns TrustRadius Awards for Feature Set, Value, Relationship
- January 12, 2022
SAN FRANCISCO – Jan. 12, 2022 – TrustRadius has recognized Talkdesk®, Inc., a global cloud contact center leader for customer-obsessed companies, with 2022 Best Of Awards for Feature Set, Value, and Relationship in the Contact Center…
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