Faye Acquires Mastersolve CRM and CX Practice to Add Presence in Midwest and Canada
- February 8, 2022
Faye, a global leader in software strategy, deployment, integrations, and ongoing management for mid-market and enterprise organizations, today announced its acquisition of the CRM and CX practice of Mastersolve, Inc. Mastersolve is a leading...
Read MoreMore Than Half Of Consumers Feel Service Is An Afterthought
- January 18, 2022
LONDON – January 18, 2022 – Zendesk’s landmark annual research has highlighted the potential for businesses to drive success with a focus on customer experiences – as more than two thirds of consumers worldwide (70%) report making…
Read MoreNishtech Earns Platinum-Level Partnership with Optimizely
- January 17, 2022
CINCINNATI, Jan. 17, 2022 (GLOBE NEWSWIRE) — Nishtech, a full-service e-commerce and digital experience consultancy, today announced it has been certified as a Platinum Partner of Optimizely, the customer-centric digital experience…
Read MoreRetailers In the Dark on Consumers’ Sustainability Sentiment, First Insight’s New Report Finds
- January 17, 2022
PITTSBURGH–(BUSINESS WIRE)–Retailers should listen more closely to their customers about their sustainable shopping preferences, according to a new report based on data collected from the nation’s top retail executives and thousands of…
Read MoreVerloop.io partners with Vonage to deliver seamless Conversational AI
- January 17, 2022
Dubai : Verloop.io, the leading specialist in conversational AI for customer support, announced today that it has partnered with Vonage, a global business cloud communications leader helping businesses accelerate their digital transformation, to…
Read MoreSkyPoint Cloud Announces Rebrand of CSG Pro
- January 17, 2022
SkyPoint Cloud (SkyPoint), the privacy-first customer data and AI platform that enables consumer, financial services and healthcare brands to build deeper relationships with their customers and patients, today announced the rebrand of…
Read MoreGlobe Teams Up With Comarch to Upgrade its 90 Million Member Loyalty Program
- January 14, 2022
Globe Telecom in the Philippines (“Globe”), a leading telecommunications service provider in the country, chose Comarch (WSE: CMR), a global provider of cutting-edge software solutions and services for improving business efficiency, as its new…
Read MoreempatiX Consulting Joins the Qualtrics Partner Network
- January 14, 2022
BOSTON, MA, UNITED STATES, January 14, 2022 /EINPresswire.com/ — Today empatiX Consulting officially announces joining the Qualtrics Partner Network (QPN), making empatiX Consulting Services available to Qualtrics customers. Qualtrics, the…
Read MoreTeradata to Announce Fiscal Fourth Quarter and Full Year 2021 Financial Results
- January 13, 2022
SAN DIEGO–(BUSINESS WIRE)– Teradata Corporation (NYSE: TDC) today announced that it will release its 2021 fiscal fourth quarter and full year financial results after the market closes on Monday, February 7, 2022. Teradata will host a…
Read MoreGBK Collective Partners With Qualtrics to Advise Customers on Analytics, Brand Experience
- January 13, 2022
NEW YORK–(BUSINESS WIRE)–GBK Collective, a leading marketing strategy, consumer behavior and analytics consultancy, today announced a partnership with Qualtrics, the leader and creator of the experience management (XM) category, to provide brand…
Read MoreFive9 Wins Brandon Hall Group Excellence in Technology Award for Best Advance in AI for Business Impact
- January 13, 2022
SAN RAMON, Calif.–(BUSINESS WIRE)–Five9, Inc. (NASDAQ: FIVN), a leading provider of the intelligent cloud contact center, today announced that it has received a Brandon Hall Group Excellence in Technology Award in the Best Advance in AI for…
Read MoreReltio Appoints Steve Debenham as Chief Legal Officer
- January 13, 2022
REDWOOD CITY, Calif.–(BUSINESS WIRE)–Reltio, the first cloud-native, software-as-a-service (SaaS) data platform that accelerates data value for businesses, today announced the appointment of Steve Debenham as its Chief Legal Officer, effective…
Read MoreAlgolia Search and Discovery Platform Optimizes Walgreens’ Omnichannel Shopping
- January 13, 2022
SAN FRANCISCO–(BUSINESS WIRE)–Algolia, the leading API Platform for Search & Discovery, today announced its selection by Walgreens, an integrated pharmacy, healthcare and retail leader serving millions of customers and patients every day, to…
Read MoreMedallia Recognized as One of Best Companies for Women, Diversity, and Overall Culture
- January 13, 2022
SAN FRANCISCO–(BUSINESS WIRE)–Medallia, Inc., the global leader in customer and employee experience, today announced the company was recognized in all four categories of Comparably’s latest Annual Best Places to Work Awards. Medallia was…
Read MoreSprinklr Announces Leadership Changes and Board Appointment; Affirms Guidance for Q4 and Full Year FY 2022
- January 13, 2022
News Summary: Manish Sarin joins as CFO to position Sprinklr for the next chapter of scale, growth, and efficiency.Eileen Schloss joins the board of directors to further Sprinklr’s commitment to its culture and employees.Chris Lynch to support…
Read MoreBraze Continues Global Expansion with Presence in Canada and France
- January 13, 2022
NEW YORK–(BUSINESS WIRE)–Braze (NASDAQ:BRZE), the comprehensive customer engagement platform that powers interactions between consumers and brands they love, today announced it plans to expand its global footprint to include Toronto, Canada and…
Read MoreMerkle Releases Consumer Behaviors Report, Revealing Core Themes for Customer Engagement in 2022
- January 13, 2022
COLUMBIA, Md.–(BUSINESS WIRE)–Merkle (www.merkleinc.com), a leading technology-enabled, data-driven customer experience management (CXM) company, has released The Next Generation of Consumer Behaviors, a research report designed to help…
Read MoreSalesforce Fuels the Future of Commerce with New Innovations and Partnerships
- January 13, 2022
SAN FRANCISCO, Jan. 13, 2022 /PRNewswire/ — Salesforce, [NYSE: CRM], the global leader in CRM, today announced a series of new innovations and partnerships to power the future of commerce, enabling companies to…
Read Moredunnhumby Partners With SAP to Empower Retailers With Customer Insights
- January 13, 2022
LONDON–(BUSINESS WIRE)–dunnhumby, the world’s leader Customer Data Science, has today unveiled a new strategic partnership with SAP, the market leader in enterprise application software, which will help retailers integrate advanced customer…
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