Unanet’s Strong 2021 Includes All-Time Best Growth in ERP and CRM Platforms, Fueled by Product innovation and Commitment to Customer Success
- February 8, 2022
Dulles, VA, Feb. 8, 2022 – Unanet, the leading provider of project-based ERP and CRM for the government contractor (GovCon) and architecture, engineering, and construction (AEC) industries, today detailed strong 2021 results,...
Read MoreRedpoint Positioned as a Leader in Worldwide Customer Data Platforms for Front-Office Users in IDC MarketScape Report
- January 24, 2022
WELLESLEY, Mass.–(BUSINESS WIRE)–Redpoint Global Inc. has been positioned as a Leader in the IDC MarketScape: Worldwide Customer Data Platforms Focused on Front-Office Users 2021-2022 (December 2021, IDC US#47524621). The document evaluates…
Read MoreValtech Announces Acquisition of Absolunet
- January 24, 2022
With more than 300 employees and five offices across North America and Europe, Absolunet helps brands, manufacturers and distributors fast-forward their digital transformation to become commerce leaders. This acquisition cements Valtech’s…
Read MoreVonage to Power VIRA Vaccine Chatbot for WhatsApp
- January 24, 2022
HOLMDEL, N.J., Jan. 24, 2022 /PRNewswire/ — Vonage (Nasdaq: VG), is partnering with WhatsApp to power the expansion of the COVID-19 vaccine VIRA chatbot to WhatsApp users. VIRA, short for Vaccine Information Resource Assistant, provides…
Read MoreSalesforce Ventures-Backed TechSee Notches Record Growth in 2021
- January 21, 2022
TEL AVIV, Israel and NEW YORK, Jan. 21, 2022 /PRNewswire/ — TechSee, the market leader in Computer Vision-powered AI solutions for customer service, today announced a benchmark year that saw over 200 percent growth year…
Read MoreFullStory Appoints Edelita Tichepco as Chief Financial Officer
- January 20, 2022
ATLANTA, Jan. 20, 2022 /PRNewswire/ — FullStory, the market and technology leader in Digital Experience Intelligence (DXI), today announced the appointment of Edelita Tichepco as the company’s first Chief…
Read MoreKibo Expands Headless eCommerce Offerings With NRF Debut of Storefront Accelerators
- January 20, 2022
DALLAS–(BUSINESS WIRE)–Kibo, the leader in unified commerce, today announced the release of three new Storefront Accelerators for developers who use Vue Storefront, React Storefront or Next.js Commerce. These tools from Kibo enable retailers to…
Read MoreBraze Unveils Results of Second Annual Customer Engagement Review
- January 20, 2022
NEW YORK–(BUSINESS WIRE)–Braze(Nasdaq: BRZE), the comprehensive customer engagement platform that powers interactions between consumers and the brands they love, today released its second annual Customer Engagement Review. Combining data from…
Read MoreSprinklr Enters Contact Center as a Service Market to Unify Customer Care with New Voice Offering
- January 20, 2022
NEW YORK–(BUSINESS WIRE)–Sprinklr (NYSE: CXM), the unified customer experience management (Unified-CXM) platform for modern enterprises, today announced the launch of Sprinklr Modern Care Voice. Built on Sprinklr’s unified CXM platform,…
Read MoreMedallia to Acquire Thunderhead, Leader in Every-Channel Journey Orchestration
- January 20, 2022
SAN FRANCISCO–(BUSINESS WIRE)–Medallia, Inc., the global leader in customer and employee experience, today announced the signing of a definitive agreement to acquire Thunderhead, the leader in enterprise technology for real-time interaction…
Read MoreMarket Force Information Launches Suite of New Service Features to Support Customer Experience Innovation
- January 20, 2022
PEACHTREE CORNERS, GA. (PRWEB) JANUARY 20, 2022 Market Force Information, the leader in multi-location CX and EX solutions, today announced the launch of a suite of new service features that support 2022’s CX expansion. With the continued…
Read MoreLiveVox Enhances Knowledge Center to Power Intelligent Self-Service and Collaboration for Customer Service Teams
- January 20, 2022
SAN FRANCISCO, CA – January 19, 2022 – LiveVox Holdings, Inc. (“LiveVox” or the “Company”) (NASDAQ: LVOX), a leading cloud-based provider of customer service and digital engagement tools, today announced…
Read MoreMerkle B2B Announces Integration of gyro and Merkle | DWA to Remodel the Future of B2B Marketing
- January 20, 2022
January 20, 2022London, UK Merkle (www.merkleinc.com), a leading technology-enabled, data-driven customer experience management (CXM) company and part of dentsu, today formally integrates leading B2B agencies gyro and Merkle | DWA, retiring the…
Read MoreActifai Expands Its System-Wide Deployment of AI Customer Experience Platform in Canada
- January 20, 2022
WASHINGTON, Jan. 20, 2022 /PRNewswire/ — Actifai, an AI software-as-a-service provider for cable and telecom companies, has expanded its partnership with Cogeco Connexion, the second-largest cable operator in Ontario and…
Read MoreDaysToHappy’s AI-Powered Virtual Assistant ‘Ava’ Changes Employee Behavior — Guaranteed
- January 20, 2022
BOISE, Idaho–(BUSINESS WIRE)–DaysToHappy is changing the future of employee experience and announced today the launch of its AI-powered virtual assistant that deepens the employee experience and enhances workplace culture. Meet Ava —…
Read MoreLimeade Strengthens Leadership Team with Appointment of Dr. Patti Fletcher as CMO, Andrew Jacobus as VP of Limeade Institute, Sarah Visbeek as VP of Legal and Corporate Secretary, Arif Ansari as Head of Remote; Lauren Chucko and Kate Farley promoted to Senior Executive Team
- January 20, 2022
BELLEVUE, Wash., Jan. 20, 2022 /PRNewswire/ — Today, immersive well-being software leader Limeade announced new leadership across multiple departments. Dr. Patti Fletcher joins Limeade as the Chief Marketing Officer…
Read MoreWoodhouse Spas partners with SMG to launch customer experience management program
- January 19, 2022
KANSAS CITY, MO, UNITED STATES, January 19, 2022 /EINPresswire.com/ — Service Management Group (SMG), a global customer, patient and employee experience management partner to more than 500 brands, has announced a new customer experience management…
Read MorePantaloons Deploys Algonomy to Fashion Hyper-Personalized Customer Experiences
- January 19, 2022
San Francisco and Bengaluru, 19 January 2022: Algonomy, the only Algorithmic Decisioning Platform for Retail today announced that ABFRL (Aditya Birla Fashion and Retail Ltd.), one of Asia’s largest fashion retailers, has entered into a…
Read MoreSitel Group® and Clarke Capital Partners Announce Partnership to Drive Growth of Clearlink
- January 19, 2022
MIAMI & SALT LAKE CITY–(BUSINESS WIRE)–Utah-based Clarke Capital Partners has joined forces with Sitel Group®, one of the largest global providers of customer experience (CX) products and solutions, to drive the growth of Clearlink as a…
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