Verint Broadens Google Cloud Partnership
By Sherril Hanson March 30, 2023
Customer engagement company Verint announced an expanded partnership with Google Cloud focused on helping companies improve contact center performance through the integration of Google Cloud's Contact Center AI and Verint Customer Engagement...
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Major League Baseball and Zoom Partner on Replay Review
By Alex Gaw March 27, 2023
Major League Baseball (MLB) and Zoom Video Communications are teaming up in a first-of-a-kind partnership that designates Zoom as the new official unified communications (UC) platform of the league and the presenting partner of MLB replay review...
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Companies Still Investing in Employee Listening Programs
- By Sherril Hanson March 24, 2023
In the CX world, there has been a lot of chatter about what this year might look like with budget cuts and potentially leaner organizations. All signs point to CX being particularly needed, and that investments in digital CX will continue, with...
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Rison Software Brings CX, EX, and Training Together
- By Sherril Hanson March 24, 2023
UK-based Rison Software recently signed a deal with Nissan Motor Corporation's training facility, Nissan Academy, to bring its VirtlX solution to employees in five regions across the Middle East, India, and Africa. Dash Research recently...
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M&A News: Qualtrics, Momentive Are Acquired; Amelia Gets Funding; Keap Buys The Factory
- By Alex Gaw March 24, 2023
Silver Lake, CPP Investments Acquire Qualtrics for $12.5 Billion Qualtrics, the inventor of the experience management category in customer relations, is being acquired by global technology investment firm Silver Lake, in partnership with Canada...
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5 Questions with Zoe Peterson-Ward, Chief Customer Officer, Workhuman
- By Sherril Hanson March 23, 2023
Dash Research recently spoke with Zoe Peterson-Ward, the Chief Customer Officer at Workhuman, a provider of rewards and recognition technology and insights that has been in business more than 20 years. Peterson-Ward discussed challenges human...
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Twilio-Qualtrics Integration Supports Enriched Customer Profiles
- By Sherril Hanson March 22, 2023
Customer engagement platform Twilio and experience management company Qualtrics announced a no-code connector that will allow for real-time data sharing and integration between the Twilio Segment customer data platform (CDP) and Qualtrics’...
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Microsoft Unveils Copilot as New AI Assistant to Change How People Work
- By Alex Gaw March 22, 2023
Microsoft last week launched its new AI-powered assistant and chatbot for workplace productivity that the company says will completely transform the way people work. The new product, Microsoft 365 Copilot, uses the power of large language models...
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Zoho’s ‘Center of Gravity’ Helps Streamline Employee-Technology Interactions and Improve EX
- By Sherril Hanson March 22, 2023
Software suite provider Zoho recently launched Trident, a new unified communications platform, in addition to several other technology enhancements which fall under its Zoho Workplace office platform. Combined, these additions are aimed at creating...
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Customer Wins for Amperity, Medallia, ASAPP, RetailNext, and NICE
- By Alex Gaw March 21, 2023
Amperity Helps Design Collective MillerKnoll Deliver Consistent, Personalized CX Amperity, the Seattle-based enterprise customer data platform (CDP) provider for consumer brands, is the choice of design house MillerKnoll to deliver personalized...
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Despite Customer Anger, HP Stands by Its Cartridge Authentication System
By Keith Kirkpatrick March 20, 2023
Maintaining a balance between ensuring customer experience and the need to ensure solid revenue streams is a challenge faced by many organizations. Amid an environment where menu hacks are shared on Twitter to highlight ways to save money by using...
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White House Requests More Than $500 Million for CX Initiatives
- By Alex Gaw March 17, 2023
The White House has submitted a budget proposal for fiscal year 2024 requesting more than $500 million in additional funding to hire personnel and support various CX programs across federal agencies. The proposal, which is in line with the...
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