Aircall Reports 26% Revenue Gain in North America
By Alex Gaw December 21, 2021
Aircall, the software developer from France of a cloud-based business phone system and call center solution, enjoyed solid gains in revenue and in the size of its customer base in North America, following a brisk bout of expanded operations on the...
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WFHomie Secures $1.5 Million to Fund Company Expansion
- By Alex Gaw December 21, 2021
WFHomie, the Canadian-based provider of an employee engagement platform, announced it had raised $1.5 million in funding to facilitate expansion and enhance the company’s analytics capabilities. Founded in 2020 and headquartered in Toronto,...
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Consumer Insights Into US Patient Experience
By Andrew Broderick December 20, 2021
A positive patient experience (PX) is an important goal in its own right, but also increasingly recognized as an independent dimension of healthcare quality. Substantial evidence points to a positive association between various aspects of PX and...
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Adobe Finishes 4Q with Record Revenues
- By Alex Gaw December 20, 2021
Adobe reported record revenues for its 4Q period ending December 3, with the company’s Digital Media segment hitting the $3 billion mark for the first time alongside Adobe’s first-ever $1 billion quarter for its Digital Experience...
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Mass Consumer Dissatisfaction with Business in India, New Qualtrics Report Notes
- By Alex Gaw December 17, 2021
A global trends report found near-universal dissatisfaction among consumers in India with their experience as customers this year, which could be exacting a substantial toll on business in the world’s second most populous country. The findings...
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Dynamic Yield Report Finds Significant Advances This Year in Personalization
- By Alex Gaw December 16, 2021
A new report on how companies are tailoring CX in their business strategies confirms the preeminence of personalization with the highest-ever level of adoption of the practice among companies this year, carrying significant implications for the...
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Qualtrics Announces Plan to Create 400 New Jobs and Build Massive Office Hub
- By Alex Gaw December 15, 2021
Qualtrics, the experience management and CXM platform, has committed to new investment and expansion plans that would include the creation of new jobs in the nation’s capital, as well as the building of a new hub for product innovation in...
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Michigan State University to Launch CX Master’s Degree
By Keith Kirkpatrick December 15, 2021
In yet another sign that CX has become a separate and distinct business function, Michigan State University (MSU) announced it is starting a new master’s-level degree that is targeted at working CX practitioners and delivered online. Projected to...
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Khoros Paper Examines Digital Commerce Landscape in 2022 and Notes Marketing Pitfalls
- By Alex Gaw December 14, 2021
A new white paper exploring the digital commerce landscape reveals that the majority of consumers favor an increasingly hybrid purchasing journey incorporating both human and digital channels, while also wishing to preserve a human connection...
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Five Questions for Rich Green, Chief Product Officer with SugarCRM
- By Keith Kirkpatrick December 14, 2021
Rich Green, Chief Product Officer, SugarCRM I recently connected with Rich Green, chief product officer (CPO) with SugarCRM, to get this customer relationship management (CRM) industry veteran’s insights into the challenges of integrating AI...
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Healthcare Is Not Just Another Service Industry
- By Andrew Broderick December 13, 2021
Is patient experience (PX) in healthcare any different from that of CX in other sectors? In theory, no, but in practice, the context, dynamics, and implications can be quite distinct. The US Agency for Healthcare Research and Quality (AHRQ)...
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CXM Firm Alida Receives New Equity Investment
- By Alex Gaw December 10, 2021
Alida, the Canadian developer of CXM and customer insights software, said in a recent announcement that it was the recipient of an equity investment from fellow Canadian entity BMO Capital Partners, a major source of subordinated debt and minority...
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Customer Data & Analytics, Customer Relationship Management, Contact Center, Personalization & Optimization, Customer Data Platforms, Customer Insights & Feedback, and Employee Experience
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