New Funding Activity for Bloomreach, Klaus, and Ovation
By Alex Gaw October 10, 2022
Bloomreach Secures $30 Million Credit Facility Software developer and customer journey orchestrator Bloomreach has entered into a $30 million, three-year credit facility with J.P. Morgan. The $30 million base facility includes a debt...
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New Research from Merkle, Talkdesk, SAS, IRIS, and Verint
- By Alex Gaw October 10, 2022
Merkle: Gaps Found Between Self-Assessment of Brands and Customer Perceptions A new report from global CX management (CXM) company Merkle finds a big disconnect between the high marks that brands give to the CX quality they create versus the...
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EX-Related Research from Aceup, Qualtrics, and isolved
By Sherril Hanson October 7, 2022
Aceup: Disconnect Between Leaders and Employees Aceup recently released research indicating a disconnect between executives’ views on leadership, career path, and collaboration versus employees’ opinion on those topics. More than 600 leaders...
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Providing Real-Time Feedback to Improve CX
By Keith Kirkpatrick October 5, 2022
One of the biggest challenges faced by telecommunications companies is providing a good experience throughout the entire customer journey. However, friction that occurs during that journey, from the initial product research phase to the purchase...
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Genesys Launches Cloud AI Experience for Customer and Employee Journeys
- By Alex Gaw October 5, 2022
Genesys is introducing an artificial intelligence (AI)-driven experience solution to simplify how organizations can orchestrate and optimize customer and employee journeys. Called Genesys Cloud AI Experience, the solution is built with enhanced...
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Using Pricing Strategies to Influence CX
- By Keith Kirkpatrick October 5, 2022
One of the most basic elements of a customer’s experience with a product or service is its price. Although other factors come into play (how customers are treated, ease of use, and their overall service experience), the bottom line remains a key...
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LumApps, Nexthink, PlanSource, and Vantage Circle Announce New Features and Products
- By Sherril Hanson October 4, 2022
LumApps Campaigns Introduced for Personalized Employee Communications LumApps has launched LumApps Campaigns, which enables organizations to create highly segmented groups based on a variety of factors (e.g., employee roles, interests,...
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Supporting Environmental Causes and Sustainability Is a Key Part of EX
- By Sherril Hanson October 4, 2022
Employees and job seekers have a long, diverse, and growing list of attributes they want their current or future employer to have. The pandemic has resulted in many workers reviewing how closely an organization’s purposes and goals align...
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Customer Wins for Twilio, Freshworks, Medallia, SugarCRM, and Totango
- By Alex Gaw October 4, 2022
Twilio to Revamp Digital Customer Engagement Experience at BSH Home Appliances Group Customer engagement firm Twilio will leverage its cloud-based contact center to revamp the digital infrastructure within the customer service organization of...
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5 Questions with Sandra Moran, CMO, WorkForce Software
- By Sherril Hanson October 3, 2022
This month Dash Research was able to catch up with Sandra Moran, Chief Marketing Officer at WorkForce Software, a global provider of cloud-based workforce management solutions that can adapt to each organization’s needs to deliver positive...
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Customer Wins for 1E, Unisys, Nextiva, Contentsquare, MoEngage, and Reltio
- By Alex Gaw October 3, 2022
1E and Unisys Partner in Significant DEX Initiative In a significant initiative, the UK-based IT software and services company known as 1E is partnering with Unisys, the IT services and consulting company headquartered in Blue Bell,...
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Khoros, Medallia, Netigate, Qualtrics, and Others Announce Products, Partnerships
- By Sherril Hanson September 28, 2022
There are a variety of data sources and technologies within the Customer Insights & Feedback CX category that can be leveraged. This product/partnership update touches upon many, including data sources such as social media, text analysis,...
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