EX-Related Research from Workhuman, Compucom, Lattice, Qualtrics, and Others
By Sherril Hanson November 10, 2022
Compucom Survey Finds Connection Between Good IT and Good Hybrid EX A survey of remote and hybrid workers conducted by OnePoll on behalf of managed IT services provider Compucom has shown strong ties between employee engagement, productivity,...
Read More
Focus Falls on Frontline Workers
- By Sherril Hanson November 10, 2022
The pandemic has had many repercussions on the still-maturing employee experience (EX) market. One result is the growing focus on supporting the deskless, frontline workers, many of whom still worked during shutdowns, or needed to pivot quickly to...
Read More
New Company Owners: Thoma Bravo, Sunstone Partners, Centre Lane Partners, and Emplifi
By Alex Gaw November 9, 2022
Thoma Bravo and Sunstone Partners Set to Acquire UserTesting for $1.3 Billion Software investment company Thoma Bravo and growth-oriented private equity firm Sunstone Partners will acquire UserTesting, a user experience (UX) insights company and...
Read More
Report: Technology Gaps Stop Businesses from Connecting with Customers
- By Alex Gaw November 7, 2022
A new report from global telecommunications firm Vonage declares that gaps in technology present in many businesses prevent them from connecting meaningfully with their customers. Such gaps, however, also reveal opportunities for correction,...
Read More
Insights & Feedback News from Alchemer, Alida, Limeade, Rison Software, and Others
- By Sherril Hanson November 7, 2022
Alchemer Integrates with Microsoft Teams Alchemer has expanded its list of available integrations, announcing the launch of a Microsoft Teams integration. This will allow the automation of customer and employee feedback directly into Teams...
Read More
Customer Wins for Acquia, Centrical, Talkdesk, Spitch, Datalyticx, and NICE
- By Alex Gaw November 4, 2022
Acquia Partners with Academy Mortgage Corporation on Personalization Initiatives Digital CX firm Acquia is teaming up with Academy Mortgage Corporation to help the lender personalize messages for its loan officers in their communications with US...
Read More
Supporting Managers with EX Technology
- By Sherril Hanson November 4, 2022
The past few years have been turbulent ones for workers around the world, and with the current economic uncertainties more challenges will likely be faced. There has been a lot of discussion, rightly so, on trying to meet the varied needs and wants...
Read More
New Research from Accenture, OPM, Talkwalker and Khoros, Contentsquare, and MoEngage
- By Alex Gaw November 3, 2022
Accenture: People Want Easy-to-Use Government Customer Services People want simple, intuitive digital government customer services that are secure and ensure that privacy is protected, according to the new report, Public Service Experience...
Read More
CallMiner, Cisco, Freshworks, and Sytel Unveil Contact Center Products and Partnerships
- By Sherril Hanson November 3, 2022
It has been another busy few weeks in the contact center space with announcements about products, integrations, partnerships, and expanded geographic availability. Other news of note included Salesforce’s recent introduction of a contact center...
Read More
Applying Survival Lessons Learned from the Movie Theater Industry
By Keith Kirkpatrick November 2, 2022
The movie theater industry has been impacted greatly over the past several years by the confluence of multiple factors that were largely out of the control of operators. First, home theater technology has been improving over time, with the...
Read More
Customer Wins for Adobe, Content Guru, IQVIA, Freshworks, and Mindtree
- By Alex Gaw November 2, 2022
Adobe Teams Up with U.S. Bank to Provide More Personalized CX Adobe is working with U.S. Bank to deliver enhanced online and in-branch CX personalized to the individual needs and interests of the bank’s customers. The bank is adopting Adobe...
Read More
Salesforce Introduces Contact Center Solution for Companies to Save on Costs
- By Alex Gaw November 1, 2022
In a forceful move to compete in the contact center market, Salesforce recently launched the Salesforce Contact Center, its own version of a contact center solution and a full-fledged contact center as a service (CCaaS) platform that the San...
Read MoreLatest Research
Employee Experience
Market Drivers and Barriers, Market Sizing and Forecasts, and Case Studies
Read MoreCX in the Healthcare Industry
Patient Experience Management and Patient Engagement: Best Practices, Key Market Trends, Case Studies, and Market Forecasts
Read MoreCX Market Forecasts
Customer Data & Analytics, Customer Relationship Management, Contact Center, Personalization & Optimization, Customer Data Platforms, Customer Insights & Feedback, and Employee Experience
Read MoreCustomer Insights & Feedback
Market Drivers and Barriers, Key Industry Players, Market Sizing and Forecasts, and Case Studies
Read More