Avaya Files for Chapter 11 Bankruptcy
By Sherril Hanson February 15, 2023
Avaya has filed for chapter 11 bankruptcy, a move that should save the company but it remains behind the curve on CX market competitiveness.
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Freshworks and Meta Team Up in Major Initiative to Help Lift CX
By Alex Gaw February 14, 2023
Freshworks and Meta have partnered to offer conversational AI chatbots through their messaging apps to improve customer experience.
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New Funding for Workday Ventures, Ushur, OneSignal, and Cleary
- By Alex Gaw February 14, 2023
New CX-related venture fund, startup investment, and acquisition news from several key players in the CX/EX technology ecosystem.
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CX Innovators: Kristi Gole, Global Hotel Alliance
By Clint Wheelock February 10, 2023
Kristi Gole, EVP of Strategy at Global Hotel Alliance (GHA), shares her experience in relaunching a customer loyalty program for 40 global hotel brands.
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Mitel Enters Talks to Acquire Unify
- By Alex Gaw February 10, 2023
Mitel has announced plans to acquire Unify from Atos, a move that would create a more significant player in the global unified communications market.
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Labor Statistics Point to Tight Employment Market
- By Sherril Hanson February 10, 2023
New labor statistics and employee survey results indicate that employers will face some challenging conditions in 2023 to provide strong EX.
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New Research from ACSI, Simplr, Cyara, Conversica, and Emarsys
- By Alex Gaw February 9, 2023
Recent CX surveys and research studies shed light on citizen satisfaction with government, consumer experience with chatbots, retail experience, and more.
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Corporate Leaders See External Hackers, Internal Staff Errors, as Top Cybersecurity Breach Causes
By Keith Kirkpatrick February 9, 2023
A new survey from EisnerAmper indicates that companies are wrestling to balance enhanced security with a smooth customer experience.
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TDCX Launches New Digital CX Center of Excellence in Singapore
- By Alex Gaw February 9, 2023
Call center and digital CX provider TDCX is launching a new Digital Customer Experience Center of Excellence in its home base of Singapore.
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CX Innovators: Dr. Marlene Kolodziej, Ricoh
Dr. Marlene Kolodziej, Senior Vice President of Service Delivery for Ricoh USA, shares her experience in designing effective CX initiatives.
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4 Strategies to Build Employee Connection for Positive EX and Retention
- By Sherril Hanson February 6, 2023
As organizations struggle to build employee engagement in a hybrid work environment, several best practices exist for improving sense of connection.
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Customer Wins: Google Cloud and Deloitte, UKG, Sprinklr, goHappy, and Medallia
- By Alex Gaw February 6, 2023
CX customer wins and case studies for Google, Deloitte, UKG, Sprinklr, GoHappy, and Medallia across several key consumer-centric markets.
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Employee Experience
Market Drivers and Barriers, Market Sizing and Forecasts, and Case Studies
Read MoreCX in the Healthcare Industry
Patient Experience Management and Patient Engagement: Best Practices, Key Market Trends, Case Studies, and Market Forecasts
Read MoreCX Market Forecasts
Customer Data & Analytics, Customer Relationship Management, Contact Center, Personalization & Optimization, Customer Data Platforms, Customer Insights & Feedback, and Employee Experience
Read MoreCustomer Insights & Feedback
Market Drivers and Barriers, Key Industry Players, Market Sizing and Forecasts, and Case Studies
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