Clarivate Acquires Patient Connect to Address Increasing Need for Global Personalized Data
By Alex Gaw January 3, 2022
Clarivate, the London-based information services and analytics company, has acquired Patient Connect, a fellow UK-based firm and international provider of patient engagement solutions, in a union that will help life science companies understand...
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Consumer Insights Into US Patient Experience
By Andrew Broderick December 20, 2021
A positive patient experience (PX) is an important goal in its own right, but also increasingly recognized as an independent dimension of healthcare quality. Substantial evidence points to a positive association between various aspects of PX and...
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Healthcare Is Not Just Another Service Industry
- By Andrew Broderick December 13, 2021
Is patient experience (PX) in healthcare any different from that of CX in other sectors? In theory, no, but in practice, the context, dynamics, and implications can be quite distinct. The US Agency for Healthcare Research and Quality (AHRQ)...
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Connecting Patients, Payers, and Providers to Provide Better CX in Healthcare Delivery
By Keith Kirkpatrick November 9, 2021
Despite the relatively complex, interdependent spheres of patient needs, provider services, and payment structures, the healthcare industry is among the most widely used ecosystems. However, healthcare use and spending dropped significantly during...
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Survey: More US Employees Feel Empowered to Discuss Well-Being Issues With Employers
- By Alex Gaw October 19, 2021
A new survey shows that the number of American workers today who feel safe in disclosing to colleagues the state of their physical or mental well-being is up considerably compared to levels a year ago. That number, which translates to 78%, is...
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Businesses Are Better at Handling Customer Expectations Because of Pandemic, Journal Says
- By Alex Gaw October 12, 2021
The COVID-19 pandemic compelled brands to speed up their digital transformation that led to vast improvements in brand experiences for customers, according to the publication Customer Strategist, which also covered the way industries responded to...
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IQVIA Unveils AI-Powered Tech to Enhance Medical Information Contact Center Services
- By Alex Gaw September 9, 2021
IQVIA, the giant Connecticut-based provider of biopharmaceutical and commercial outsourcing services to the life sciences industry, has begun to deploy technologies powered by artificial intelligence (AI) to boost the patient experience and that of...
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Adobe Expands Digital Transformation Capabilities to Healthcare and Patient Experience
- By Alex Gaw August 17, 2021
Adobe is expanding the customer experience management (CXM) capabilities of a current product offering into the realm of healthcare, the company said on its website when announcing the solution. Key features of the expanded offering, called...
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AI-Focused Firms Fuel Numerous CX Acquisitions This Year
- By Alex Gaw August 11, 2021
A number of consolidations continue to occur in the CX industry, with companies specializing in artificial intelligence (AI) forming many targeted acquisitions this year. The buyouts are sending a clear message, analysts say: first, that the CX...
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