Companies Seek Out CX Expertise for All Things Customer
By Alex Gaw February 21, 2022
As the stories in this roundup piece suggest, the search for good CX is perpetual because the quest for excellence never ends. But while providing good CX takes many forms, the centerpiece of those efforts remains invariably unchanged. The...
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Investment Trends in Digital Health and Patient Experiences
By Andrew Broderick February 16, 2022
Record levels of investment in healthcare technology reflect the market dynamics at play in areas of digital transformation, especially in mobile software and services areas, such as digital health. In 2021, CB Insights reported that global digital...
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Press Ganey to Acquire Forsta, Integrating Healthcare Expertise into Powerful Platform
- By Alex Gaw February 14, 2022
Press Ganey, the South Bend, Indiana-based patient experience company and provider of healthcare software solutions, announced on February 7 plans to acquire Forsta, developer of the CX and market research technology platform headquartered in...
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Digital Door Strategies Are Defining a New Era of Patient Experience in Healthcare
- By Andrew Broderick February 8, 2022
The healthcare industry has traditionally lagged behind other industries when it has come to the digitization of core operational practices, but recent developments have been nothing short of transformational. The onset of the pandemic, in...
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CES 2022: Technology Frontiers and the Digital Future of Patient Experience
- By Andrew Broderick January 17, 2022
The digital health and wellness category was on prominent display at CES 2022. The opportunity to showcase the latest in tech offerings offered a glimpse into the patient experience (PX) frontier at the intersection of consumer technology and...
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Designing for the Ages: A Strategic Priority in the Older Adult PX
- By Andrew Broderick January 14, 2022
By 2030, 20% of the US population will be 65 or older. Nearly three-quarters of older adults state a preference to stay in their homes and age in place, so technology that allows them to manage their health remotely will be critical to helping them...
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Rethinking Patient Experience in Transforming Care for People with Complex Care Needs
- By Andrew Broderick January 11, 2022
As retailers and brands build deep, enriching relationships at each step of the customer journey and become an indispensable part of consumers’ lives, their ability for deep understanding of the way consumers live, eat, work, and play is central...
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Competition Heats Up From New Market Entrants in New Era of Consumer Telehealth
- By Andrew Broderick January 7, 2022
The telehealth boom that was propelled by the COVID-19 pandemic has consolidated at levels lower than at the peak of the pandemic in April 2020, but significantly higher than levels seen before the pandemic. Consumer demand remains strong and will...
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Leaning in on the Digital Patient Experience
- By Andrew Broderick January 4, 2022
It has been evident for some time that the future of healthcare will be digital and data-driven. With the onset of the pandemic, the traditional model of bringing patients in for every medical reason came to an abrupt end. The long-anticipated...
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