WebMD Health Services Announces Intent to Acquire Limeade
By Sherril Hanson June 14, 2023
The News: Wellbeing solutions provider WebMD Health Services, a part of WebMD Health Corp, announced its intention to acquire employee wellbeing company Limeade. The latter company, which is based in Bellevue, Washington, but publicly...
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Personalization and Deep Understanding Need to Be at the Heart of Patient Experience
- By Sherril Hanson May 25, 2023
Dr. Adrienne Boissy, Chief Medical Officer, Qualtrics The field of experience management covers not just customer and employee experience, but other categories that are not quite the same as being labeled a “customer” or “consumer,” such...
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Real-Time Engagement Builds a Better Patient Experience
- By Sherril Hanson May 22, 2023
The use of feedback technology in the healthcare sector is nothing new. Providers have been required to do follow-up surveys for years. However, the broadening view of patient experience (PX), as well as the deepening focus on healthcare employee...
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The Permanente Medical Group Combines Technology and Strong Company Culture to Support Patient Experience
- By Sherril Hanson April 5, 2023
Consumers’ heightened expectations are requiring providers to be more customer centric, desiring greater convenience, better access to care, and more seamless experiences. However, healthcare organizations face a lengthy list of challenges...
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Customer Wins for Cogito, Medallia, SugarCRM, DecisivEdge, and Konnect Insights
By Alex Gaw March 8, 2023
Cogito Gets Three-Year Renewal Agreement with US Healthcare Giant Cogito, the provider of an enterprise call center AI solution, announced that a top US health organization has renewed its agreement with the company for three years through 2026....
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Healthcare Workers Struggle With EX; Patient Experience Lags
- By Sherril Hanson January 25, 2023
Subpar healthcare employee experience (EX) is having a dampening effect on the quality of patient experience (PX), according to a new Qualtrics study.
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Salesforce Unveils Patient 360 for Health innovations for More Efficient Patient Care
- By Alex Gaw November 18, 2022
A new platform from Salesforce, Patient 360 for Health innovations, aims to help lower healthcare costs for patients while delivering more efficient care for them, according to a recent Salesforce announcement. Designed to be cost-efficient and to...
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Medallia Medicare Stars Solution Strives to Improve Patient Experience Ratings
By Andrew Broderick July 5, 2022
Patient experience measurement reveals dynamic tensions and differences in the motivations behind what healthcare organizations measure for and why. For some it reflects the strategic pursuit of excellence in improving processes and outcomes, while...
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Healthcare Providers Compelled to Adapt or Wither in a Fast-Changing World
- By Andrew Broderick April 19, 2022
Consumers have greater virtual access to care than ever before, but remain overwhelmed by the proliferation of choice and unconvinced that their healthcare experiences as consumers have improved. The market entry of non-traditional healthcare...
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Employee Experience
Market Drivers and Barriers, Market Sizing and Forecasts, and Case Studies
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Patient Experience Management and Patient Engagement: Best Practices, Key Market Trends, Case Studies, and Market Forecasts
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