New M&A Involves Forsta, Rio SEO, CommerceIQ, e.fundamentals, Alvaria, and Cicero Inc.
By Alex Gaw August 2, 2022
Forsta and Rio SEO Combine to Provide Solutions Spanning the Customer Journey Forsta, the New York City-based provider of insight analytics to enterprise customers and market research professionals, is combining capabilities with Rio SEO,...
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M&A and New Funding for Prepaid Technologies, Invoca, qiibee, SturdyAI and InMoment
- By Alex Gaw July 18, 2022
Two transactions in this roundup can lay claim to significant funding. Prepaid Technologies acquired Workstride on the heels of receiving $96 million in funding, and Invoca raised $83 million in an equity financing round. Also of interest is...
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New Research from Qualtrics Shows CX Quality Impacts Stock Performance
- By Alex Gaw July 15, 2022
New research from Qualtrics, the experience management (XM) provider, reveals a direct correlation between a company’s CX quality and its stock market performance. Companies with top-rated CX drove greater shareholder value than peers within...
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M&A and Funding: Sitel Group, Webhelp, Enghouse, and LeadSquared
- By Alex Gaw July 5, 2022
Two large mergers and acquisitions are profiled in this roundup. In the first, US-based Sitel Group is moving to merge with Majorel, located in tiny but affluent Luxembourg in Western Europe. When completed, the merger will result in a colossus...
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M&A and Funding News on HqO, ServiceNow, Gupshup, Pega, and Immuta
- By Alex Gaw June 23, 2022
Four mergers and acquisitions (M&A) stories and one on funding make up this new roundup. Regardless of the nature of the acquisition or funding taking place, however, the focal point of activity, as it turns out, remains the same: people. Two...
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M&A News on Airship, Heap, and Bond; New Funding for MoEngage and Lang.ai
- By Alex Gaw June 8, 2022
Two acquisitions in this new M&A roundup are said to provide industry firsts. Company executives from Airship and Gummicube say the union of the two providers will create the first comprehensive, end-to-end mobile app experience management...
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Middle East Area Companies to Allot Sizable CX Investments This Year
- By Alex Gaw June 1, 2022
Brands in the Middle East are preparing to bolster their digital CX capabilities, with nearly three-quarters of organizations in the region planning for substantial investments in CX projects this year, according to a report released to coincide...
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M&A and Funding: Personio, CleverTap, Zoom, Salesforce, and Fulcrum
- By Alex Gaw May 30, 2022
New acquisitions in this latest M&A roundup include three stateside buyouts and one involving two German-based providers in human capital management (HCM). There is also news on the funding front with the Florida-based creator of a customer...
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Boston Mutual Announces New CX Department
- By Alex Gaw May 30, 2022
Boston Mutual Life Insurance Company has created a new department that will align technology and service in one integrated area to support the life insurance carrier’s emphasis and focus on CX. The new department, to be called Customer...
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M&A News: Concentrix, Disqo, AskNicely, All for One Group, and OpenWeb
- By Alex Gaw May 18, 2022
In this latest M&A roundup, among the acquisitions that published financial details of their transactions were two that fetched hundred-million-dollar prices. The buyout by Concentrix of ServiceSource was the larger deal, passing the $130...
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Medallia Bets on Latin American Growth with CXTeam Acquisition
By Sherril Hanson April 28, 2022
Dash Research has been interviewing industry leaders in the customer insights and feedback space, and many report that the Latin America market is showing promise, with increasing adoption driven by a desire to provide closed-loop feedback....
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M&A and Funding News from ActionIQ-InfoSum, Orion, Quinyx, and More
- By Alex Gaw April 27, 2022
Three acquisition and partnership deals are highlighted in this M&A update, involving ActionIQ and InfoSum, Orion Advisor Solutions and Redtail Technology, and Quinyx and Concrete. On the funding front, the newsmakers are UserZoom, Thoma Bravo,...
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