Beekeeper and Alida Raise New Funds; Klaviyo Acquires Napkin.io
By Alex Gaw November 29, 2022
Swiss Firm Beekeeper Raises $50 Million Beekeeper, the Zurich, Switzerland-based provider of a frontline success system, reported raising $50 million in Series C funding, bringing the company’s total funding to date to more than $100 million....
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New Company Owners: Thoma Bravo, Sunstone Partners, Centre Lane Partners, and Emplifi
- By Alex Gaw November 9, 2022
Thoma Bravo and Sunstone Partners Set to Acquire UserTesting for $1.3 Billion Software investment company Thoma Bravo and growth-oriented private equity firm Sunstone Partners will acquire UserTesting, a user experience (UX) insights company and...
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10KC, Jasper, and Acoustic Obtain New Investment and Growth Funds
- By Alex Gaw October 27, 2022
10KC Announces $56 Million Investment for New World of Work 10KC, the diversity-founded talent experience platform provider also known as Ten Thousand Coffees, recently received an investment of $56 million, its first institutional raise since...
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Tech Layoffs are Getting Focus, but No Need for Panic in the CX Sector
By Sherril Hanson October 27, 2022
As the end of the year fast approaches, a steady stream of layoffs in the tech sector is getting a lot of attention. Slowdowns in hiring or hiring freezes are occurring and any amount of time spent on LinkedIn is punctuated with more people “Open...
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New Acquisitions by Granicus, ResultsCX, InteractiveTel, and Appier; Perch Raises New Funds
- By Alex Gaw October 18, 2022
GovTech CX Firm Granicus Acquires Rock Solid Granicus, the provider of CX technologies and services for government, has acquired Rock Solid Technologies, the citizen engagement software solutions firm. Financial terms of the deal have not...
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Using CX as a Strategy for Managing Economic Downturns
By Keith Kirkpatrick October 12, 2022
It is no secret that the economy has made life difficult for companies and their customers. Rising prices due to inflation, a challenging interest rate environment, and near-daily predictions of a full-on recession have done little to instill...
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New Funding Activity for Bloomreach, Klaus, and Ovation
- By Alex Gaw October 10, 2022
Bloomreach Secures $30 Million Credit Facility Software developer and customer journey orchestrator Bloomreach has entered into a $30 million, three-year credit facility with J.P. Morgan. The $30 million base facility includes a debt...
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Sitel Ends Merger Talks with Majorel, Plus Other M&A and Funding News
- By Alex Gaw September 27, 2022
Sitel and Majorel Discontinue Merger Talks The Sitel Group and Majorel have formally ended discussions on a proposed merger, the two companies announced on their respective websites. Despite what both companies described as due diligence being...
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Algolia Acquires Search.io, Enghouse Buys VoicePort; Stratifyd, OneSignal Raise Funds
- By Alex Gaw September 16, 2022
Algolia Acquires Search.io, Combining Keyword and Vector Search Algolia, the provider of a hybrid search engine combining keyword and vector search, is acquiring Search.io, whose flagship product, Neuralsearch, is a vector search engine...
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M&A/New Funding Activity for Thoma Bravo, Gorgias, Flip, Netigate, and Medallia
- By Alex Gaw August 26, 2022
Ping Identity to Be Acquired by Thoma Bravo for $2.8 Billion Ping Identity, the Denver, Colorado-based provider of intelligent identity solutions for the enterprise, has entered into a definitive agreement to be acquired by prominent private...
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Forsta Acquires HelloIgnite, Adding Crowdsourcing to its Experience Offerings
- By Sherril Hanson August 18, 2022
Forsta, a global provider of market research, CX, and employee experience (EX) technology, will broaden its solution set via the recently announced acquisition of HelloIgnite. HelloIgnite offers a collaboration platform that helps companies...
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mParticle Buys Vidora; New Funding for Aisera and CleverTap
- By Alex Gaw August 16, 2022
mParticle Acquires AI Startup Vidora mParticle, the New York City-based provider of a customer data platform (CDP) for product and customer lifecycles, has acquired Vidora, an artificial intelligence (AI) personalization platform provider for...
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