Customer Wins for Freshworks, MoEngage, Qualtrics, Medallia, and Amperity
By Alex Gaw March 7, 2023
Freshworks Solutions Enable Citizen Engagement for India’s Public Sector Freshworks, the provider of cloud-based sales and support solutions founded in India and headquartered in San Mateo, California, says its software is being used by...
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Delivering Empathy to Improve CX
By Keith Kirkpatrick March 6, 2023
Providing a good customer experience is often dependent upon the ability of an organization and its representatives to provide efficient, timely, and personalized service to customers during each interaction. However, the ability to display empathy...
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New Funds Raised by Vitally, PalmHR, Ushur, ChangeEngine, and Gigged.AI
- By Alex Gaw March 6, 2023
Vitally Closes $30 Million Series B Round for Customer Success Platform Vitally, the New York City-based provider of a customer success platform (CSP), secured $30 million in Series B funding to accelerate product innovation for...
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Salesforce Delivers New Analytics, AI, and Automation Solutions for Communications Providers
- By Keith Kirkpatrick March 6, 2023
Salesforce announced in late February several new solutions aimed at the communications industry that are designed to help improve agent productivity and performance, streamline contact center management, and enhance the customer experience. The...
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Research Points to the Importance of Online Reviews
By Sherril Hanson March 6, 2023
Two reputation management companies recently released data pointing to the importance of online reviews as part of the brand-customer experience. Reputation management and brand intelligence provider Chatmeter conducted a survey in January 2023...
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KDDI Partners with Oracle to Update Mobile Payment and Customer Loyalty Infrastructure
- By Sherril Hanson March 3, 2023
KDDI Corporation, a Japanese telecommunications provider and operator of the “au” mobile phone service, has chosen to work with Oracle to modernize au’s mobile payment and customer loyalty systems. KDDI will be leveraging multiple...
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New Research from Salesforce, Algolia, Theatro, and KPMG Saudi Arabia
- By Alex Gaw March 1, 2023
Salesforce: Perplexed by Data, Business Leaders Are Unable to Use Its Power Findings from a new Salesforce global survey show that many leaders do not know how to use data and are unable to harness its power for better decision-making and...
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Customer Wins for SugarCRM, Adobe, Nvidia, Salesforce, and Conduent
- By Alex Gaw March 1, 2023
SugarCRM Powers Sales Automation for New Zealand’s Fern Energy Silicon Valley-based SugarCRM announced that its AI-driven customer relationship management (CRM) platform is being leveraged by New Zealand fuel specialist Fern Energy to drive...
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Medallia Launches Experience Orchestration Platform
- By Sherril Hanson February 28, 2023
Medallia has brought together its experience intelligence capabilities and the real-time interaction and journey orchestration gained from its January 2022 Thunderhead acquisition to launch Medallia Experience Orchestration (MXO). This platform...
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Amdocs, Microsoft Announce a New Customer Engagement Platform
- By Keith Kirkpatrick February 28, 2023
Amdocs, a provider of customer experience software and services to telecommunications and media companies, and Microsoft announced a new Customer Engagement Platform. The new platform is designed and built to enable communications service providers...
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Managing Remote Contact Center Workers to Ensure Success
- By Keith Kirkpatrick February 28, 2023
The COVID-19 pandemic helped to usher in several changes in the ways organizations interact with customers. From the use of QR menus in restaurants to the advent of buy-online, pickup-in-store services, organizations needed to shift the way they...
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Amdocs Teams Up with New Partners in CX Projects
- By Alex Gaw February 28, 2023
Amdocs, a major provider of software and services to communications and media companies, recently reported a string of successful partnerships with various companies. Here are four such cases, including three communications service providers (CSPs)...
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