Qualtrics’ New CrossXM Product Demonstrates Shift from Siloed Experience Data
By Sherril Hanson October 27, 2022
A new product line from Qualtrics, CrossXM, will allow companies to see the influences that employee, customer, and brand experiences (BX) have on each other. These insights can be leveraged to act on the items that will provide the best business...
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10KC, Jasper, and Acoustic Obtain New Investment and Growth Funds
By Alex Gaw October 27, 2022
10KC Announces $56 Million Investment for New World of Work 10KC, the diversity-founded talent experience platform provider also known as Ten Thousand Coffees, recently received an investment of $56 million, its first institutional raise since...
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Tech Layoffs are Getting Focus, but No Need for Panic in the CX Sector
- By Sherril Hanson October 27, 2022
As the end of the year fast approaches, a steady stream of layoffs in the tech sector is getting a lot of attention. Slowdowns in hiring or hiring freezes are occurring and any amount of time spent on LinkedIn is punctuated with more people “Open...
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US Retailers Hesitate to Hire More People for Busy Holiday Season
- By Alex Gaw October 26, 2022
American retailers remain reluctant to hire more workers for the holidays during the busiest time of the year for stores in the face of deepening economic uncertainty, but the shortage in staffing can also be attributed to a growing lack of...
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WorkTango + Kazoo Rebrands and Offers Broad EX Platform
- By Sherril Hanson October 25, 2022
Six months after the Kazoo-WorkTango acquisition, the combined SaaS-based EX technology company has rebranded itself to WorkTango and has introduced a comprehensive EX platform. Dash Research recently chatted with Patrick Manzo, WorkTango’s...
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Customer Wins for Canvs AI, Sprinklr, eGain, Tealium, and MoEngage
- By Alex Gaw October 25, 2022
Canvs AI and PODS Team Up to Power CX Canvs AI, the provider of a text analytics platform for consumer insights and CX, says its platform has been successfully adopted by PODS, the popular moving and storage company with a professed CX and...
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Product and Partnership Announcements from mParticle, Oracle, Ikue, and Tealium
- By Sherril Hanson October 25, 2022
The CX technology stack is composed of a variety of solutions that support and create an optimal customer experience. Source: Dash Research Customer data platforms (CDPs) and analytics are a key segment, helping organizations understand how...
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US Department of Labor Awards $1.2 Million Contract to Improve CX for Veterans
- By Alex Gaw October 21, 2022
The US Department of Labor (DoL), by way of its agency the Veterans’ Employment and Training Service (VETS), has awarded a $1.2 million technical service contract to Technical Assent LLC, a service-disabled veteran-owned small business....
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Background Noise Elimination a Key to Ensuring Good Interactions Through Voice
By Keith Kirkpatrick October 21, 2022
It is no secret that customers and the companies with which they do business have shifted to digital channels to handle many interactions. In addition to being more convenient for both customers (chat, messaging apps, and social media interactions...
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HR Technologies: Dissatisfaction and Need for Modernization
- By Sherril Hanson October 21, 2022
When scoping out the employee experience (EX) market for Dash Research’s recently published report, it was an interesting challenge to tease out the difference between HR tech and EX tech. Dash spoke to dozens of technology providers in the...
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SurveyMonkey Parent Momentive Lays Off 11% of Workforce
- By Sherril Hanson October 20, 2022
Momentive Global, parent company of SurveyMonkey announced a layoff of 11% of its workforce. Described in a recently filed 8K as part of a plan to “improve operating margins and create efficiencies in our go-to-market motion and in other areas...
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New Research from Conduent, Bazaarvoice, Redpoint Global, and Pegasystems
- By Alex Gaw October 20, 2022
Conduent: Human Touch is Still Needed, Even in Digital CX A new report from New Jersey-based business process solutions firm Conduent points out that even digital channels need a human element, with 65% of consumers wanting an agent to respond...
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