New Company Owners: Thoma Bravo, Sunstone Partners, Centre Lane Partners, and Emplifi
By Alex Gaw November 9, 2022
Thoma Bravo and Sunstone Partners Set to Acquire UserTesting for $1.3 Billion Software investment company Thoma Bravo and growth-oriented private equity firm Sunstone Partners will acquire UserTesting, a user experience (UX) insights company and...
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Report: Technology Gaps Stop Businesses from Connecting with Customers
- By Alex Gaw November 7, 2022
A new report from global telecommunications firm Vonage declares that gaps in technology present in many businesses prevent them from connecting meaningfully with their customers. Such gaps, however, also reveal opportunities for correction,...
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Insights & Feedback News from Alchemer, Alida, Limeade, Rison Software, and Others
By Sherril Hanson November 7, 2022
Alchemer Integrates with Microsoft Teams Alchemer has expanded its list of available integrations, announcing the launch of a Microsoft Teams integration. This will allow the automation of customer and employee feedback directly into Teams...
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Customer Wins for Acquia, Centrical, Talkdesk, Spitch, Datalyticx, and NICE
- By Alex Gaw November 4, 2022
Acquia Partners with Academy Mortgage Corporation on Personalization Initiatives Digital CX firm Acquia is teaming up with Academy Mortgage Corporation to help the lender personalize messages for its loan officers in their communications with US...
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Supporting Managers with EX Technology
- By Sherril Hanson November 4, 2022
The past few years have been turbulent ones for workers around the world, and with the current economic uncertainties more challenges will likely be faced. There has been a lot of discussion, rightly so, on trying to meet the varied needs and wants...
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New Research from Accenture, OPM, Talkwalker and Khoros, Contentsquare, and MoEngage
- By Alex Gaw November 3, 2022
Accenture: People Want Easy-to-Use Government Customer Services People want simple, intuitive digital government customer services that are secure and ensure that privacy is protected, according to the new report, Public Service Experience...
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CallMiner, Cisco, Freshworks, and Sytel Unveil Contact Center Products and Partnerships
- By Sherril Hanson November 3, 2022
It has been another busy few weeks in the contact center space with announcements about products, integrations, partnerships, and expanded geographic availability. Other news of note included Salesforce’s recent introduction of a contact center...
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Applying Survival Lessons Learned from the Movie Theater Industry
By Keith Kirkpatrick November 2, 2022
The movie theater industry has been impacted greatly over the past several years by the confluence of multiple factors that were largely out of the control of operators. First, home theater technology has been improving over time, with the...
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Customer Wins for Adobe, Content Guru, IQVIA, Freshworks, and Mindtree
- By Alex Gaw November 2, 2022
Adobe Teams Up with U.S. Bank to Provide More Personalized CX Adobe is working with U.S. Bank to deliver enhanced online and in-branch CX personalized to the individual needs and interests of the bank’s customers. The bank is adopting Adobe...
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Salesforce Introduces Contact Center Solution for Companies to Save on Costs
- By Alex Gaw November 1, 2022
In a forceful move to compete in the contact center market, Salesforce recently launched the Salesforce Contact Center, its own version of a contact center solution and a full-fledged contact center as a service (CCaaS) platform that the San...
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Managing Menu Hacks to Ensure Efficiency and Good CX
- By Keith Kirkpatrick November 1, 2022
One of the key differentiators being used by fast food restaurants is the ability to customize orders, beyond simply asking for additional condiments. ”Menu hacks” like ordering items not on the menu, finding better deals by ordering a base...
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EX-Related Product and Partnership Announcements from ADP, Achievers, Cogito, FirstUp, and Others
- By Sherril Hanson October 28, 2022
Recent EX announcements feature a lot of focus on frontline workers, with solutions for insights, coaching and rewards, and recognition. Additionally, ADP launched its entry into the voice of the employee (VoE) space, giving its human capital...
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Customer Data & Analytics, Customer Relationship Management, Contact Center, Personalization & Optimization, Customer Data Platforms, Customer Insights & Feedback, and Employee Experience
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Market Drivers and Barriers, Key Industry Players, Market Sizing and Forecasts, and Case Studies
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