M&A and Expansion News on Empyrean, Zoho, GoCo, Sendinblue, and GSoft
By Alex Gaw February 27, 2023
Empyrean Acquires Enspire, and Launches New Integrated Solution Empyrean, the human resource technology and services company, has acquired communication and engagement platform Enspire. Based in Houston, Texas, Empyrean is best known for...
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CX Innovator Series: Take the Survey!
By Clint Wheelock February 23, 2023
At Dash Network, one of our primary missions is to inform, educate, and inspire CX practitioners across various industries on the best practices for CX technology strategy, program design, implementation, and measurement. Our ongoing editorial and...
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5 Questions with Marco Toscano, Director of CX, Denver International Airport
By Sherril Hanson February 23, 2023
Denver International Airport (DEN) is the third busiest airport in the world and served more than 69 million passengers in 2022. Customer experience (CX) at DEN is described as a guiding principle and core business with the goal of exceeding the...
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Customer Wins for UJET, Sprinklr, Perceptyx, InMoment, and Pisano
- By Alex Gaw February 23, 2023
UJET Helps Outdoorsy Adjust to Seasonal Demand UJET recently announced that it had been selected by RV rental firm Outdoorsy to be the foundation of its customer service operations, extending and renewing a partnership that began in 2021....
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Surprise: Enterprise Execs Plan to Increase Digital CX Investments This Year
By Keith Kirkpatrick February 21, 2023
A new enterprise CX survey from TELUS International indicates that many executives are planning to increase CX budgets in 2023.
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eGain Announces Integration of Knowledge Hub with Microsoft Teams
- By Alex Gaw February 20, 2023
Knowledge management software company eGain has announced integration of its Knowledge Hub with Microsoft Teams to improve customer engagement automation.
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CX Innovators: Ken Peterson, QuestionPro
Ken Peterson, President, Customer Experience at survey software company QuestionPro, provides insights on using CX to provide "empathy at scale".
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New Research from SALESmanago, Telus, Teleperformance, Medallia, and Valtech
- By Alex Gaw February 17, 2023
SALESmanago: European Marketers Fly Blindly by Not Measuring Customer Engagement Nearly two-thirds of e-commerce marketers in Europe have not measured their customer engagement processes in the past month, and almost one-fifth have never...
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New Research Shows Consumers Believe AI Can Support Positive CX
- By Sherril Hanson February 17, 2023
John Nash, Chief Strategy and Marketing Officer, Redpoint Global Redpoint Global recently published research focused on consumers’ feelings and expectations around the usage of AI and machine learning (ML) during brand interaction. Overall,...
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Birdeye’s Cube Online Acquisition Expands Offerings to UK, Australia, and New Zealand
- By Sherril Hanson February 16, 2023
Dave Lehman, COO and President of Go-To-Market for CX platform Birdeye, discusses his company's acquisition of Cube Online.
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Identifying and Responding to CX Pain Points
- By Keith Kirkpatrick February 15, 2023
Brands can effectively use technology and training to reduce interaction friction, process friction, and relationship friction in customer interactions.
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Avaya Files for Chapter 11 Bankruptcy
- By Sherril Hanson February 15, 2023
Avaya has filed for chapter 11 bankruptcy, a move that should save the company but it remains behind the curve on CX market competitiveness.
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