The Futurum Group Acquires Dash Network
- January 10, 2023
The Futurum Group, a family of industry research, advisory, consulting, and media companies focused on analyzing emerging and market-disrupting technologies, today announced the acquisition of Dash Network, an integrated B2B research, media, and...
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The Futurum Group Acquires Dash Network
- January 10, 2023
The Futurum Group, a family of industry research, advisory, consulting, and media companies focused on analyzing emerging and market-disrupting technologies, today announced the acquisition of Dash Network, an integrated B2B research, media, and…
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Employee Experience Technology Adoption Is Being Driven by Pandemic Recovery and Workforce Instability
- October 10, 2022
The massive shifts caused by the Covid-19 pandemic have been deeply felt across all industries and at every department level within business-to-consumer (B2B) and business-to-business (B2B) companies. The effect on the global workforce has been…
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Patient Experience Is Rapidly Becoming a Strategic Priority for Healthcare Providers
- September 20, 2022
Patient engagement and patient experience (PX) are areas of significant interest, focus, and concern in the US healthcare system and globally. Healthcare consumers’ expectations today require providers to be more customer centric. According to a…
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The Customer Experience Software and Services Market Will Reach $120 Billion Worldwide by 2026
- July 7, 2022
Customer experience (CX) is typically defined as the sum of a customer’s experience with a product, brand, or service, encompassing all interactions before, during, and after a transaction. Providing a positive and pleasant CX is important to…
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Growth in the Customer Insights & Feedback Market Is Being Fueled by Digital Transformation and Artificial Intelligence Adoption
- June 29, 2022
The technologies that enable customer experience (CX), such as customer relationship management (CRM), customer data and analytics, personalization & optimization, contact center solutions, and employee experience (EX) solutions, are all…
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Omnichannel Engagement Is Becoming a Centerpiece of Customer Experience Strategy for Many Organizations
- March 29, 2022
Although brands have been transforming their customer experience (CX) models over the last several years, the COVID-19 pandemic accelerated many organizations’ plans for deploying omnichannel engagement strategies, according to a new report from…
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Contact Center Customer Experience Software and Services Revenue Will Surpass $18 Billion by 2026
- March 28, 2022
Today’s business-to-consumer (B2C) and business-to-business (B2B) organizations have been evolving their call centers into contact centers, which are designed to take a more active role in delivering great customer experience (CX) via an…
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Customer Experience Revenue in the Travel & Hospitality Industry Declined by 33% Between 2019 and 2021
- February 9, 2022
While all industry sectors have needed to pivot and flex to address the global pandemic, few other industries have had to reinvent their processes and solutions the way the travel & hospitality market has needed to. Constantly changing…
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Personalization and Customization Are an Increasing Part of Customer Experience Strategies in Data-Rich Industries Such as Healthcare, Telecommunications, Financial Services, and Retail
- January 31, 2022
Given the wide range of options for the digital and physical ordering, fulfillment, and after-service care available to both consumers and businesses, a one-size-fits-all approach to customer experience (CX) is not only outdated, but a recipe for…
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