New EX-Related Research from Benefex, Kincentric, Workforce Software, and Others
By Sherril Hanson July 27, 2022
Benefex: Great Expectations – Understanding employee needs and drivers in the new world of work New data from Benefex points to the increasingly elevated expectations of employees of their employers. More than three quarters (77%) of workers...
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Microsoft Announces Enhancement to Employee Experience Platform: Viva Engage
- By Sherril Hanson July 25, 2022
At last week’s Microsoft Inspire, the company announced a sizeable number of products and enhancements. One of particular interest to the employee experience (EX) segment is the introduction of the social app Microsoft Viva Engage. Microsoft has...
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New Research from Podium, Talkdesk, Smartly.io, SimplicityDX, and Influence Mobile
By Alex Gaw July 25, 2022
This is the latest Dash Network roundup of new and recent research from the field. Details follow below. Podium: Small Business Owners Are Struggling with Burnout, Losing Hope More than 7 in 10 small business owners (SMBs) feel burned out...
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15Five Raises $52 Million in Funding
- By Sherril Hanson July 25, 2022
15Five announced it has raised $52 million in Series C funding led by Quad Partners with additional funding from previous investors Next47, Origin Ventures, Edison Partners, Matrix Partners, Point Nine Capital, and New Ground Ventures. This...
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InMoment, Forsta, LivePerson, and Rectangled Introduce New Products
- By Sherril Hanson July 22, 2022
New product launches over the past month focus on gathering data to better understand the customer journey. Forsta launches Digital Diaries Forsta has introduced a mobile app that will be part of the Forsta HX (human experience) Platform....
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Persado Launches Customer Motivation Report
- By Alex Gaw July 22, 2022
A new report from Persado surveys the impact of brand language, emotions, and context on consumer behavior, highlighting the type of language and approaches that best resonate with customers, while also creating a blueprint for brands looking to...
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Using Callbacks to Improve CX and Drive Revenue
By Keith Kirkpatrick July 19, 2022
One of the key techniques deployed by organizations amid the COVID-19 pandemic was the use of callbacks, which were utilized to reduce inbound customer service inquiries. If a customer called into a company’s contact center and a live agent was...
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Tracking Feedback Along a Customer Journey: cxomni
- By Sherril Hanson July 19, 2022
Dash Research recently spoke with cxomni, a customer experience management provider located in Munich, Germany that was founded in 2015. cxomni is a software-as-a-service (SaaS) solution for professional customer journey management (CJM) and...
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Using Clear Policies to Drive Better CX
- By Keith Kirkpatrick July 18, 2022
Customer experience policies are rules that cover product returns, changes, warranties, refunds, and access to information and resources, and are used by companies as they interact with their customers. With goals such as increasing efficiency and...
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Review Data Grows in Importance as Another Information Stream
- By Sherril Hanson July 18, 2022
One of the trends that has been mentioned as a CX technology market driver time and time again is the explosion in customer data coming in via a growing number of channels. Review data is just one of many data points coming into companies, but it...
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Medallia to Purchase Callback Technology Provider Mindful
- By Sherril Hanson July 15, 2022
Medallia has signed a definitive agreement to acquire contact center callback technology provider Mindful from Alpine Investors. The proposed acquisition is subject to regulatory approval, and is expected to close in the third quarter of this...
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Latest Research from Idomoo, Mitto, Verint, LiveXchange, and Amperity
- By Alex Gaw July 15, 2022
The research highlighted in this roundup points to the myriad challenges confronting companies in the face of an empowered and much more informed consumer base. Across brands and industries, customers are vocal about their preferences—on the...
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Employee Experience
Market Drivers and Barriers, Market Sizing and Forecasts, and Case Studies
Read MoreCX in the Healthcare Industry
Patient Experience Management and Patient Engagement: Best Practices, Key Market Trends, Case Studies, and Market Forecasts
Read MoreCX Market Forecasts
Customer Data & Analytics, Customer Relationship Management, Contact Center, Personalization & Optimization, Customer Data Platforms, Customer Insights & Feedback, and Employee Experience
Read MoreCustomer Insights & Feedback
Market Drivers and Barriers, Key Industry Players, Market Sizing and Forecasts, and Case Studies
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