Genesys Launches Cloud AI Experience for Customer and Employee Journeys
By Alex Gaw October 5, 2022
Genesys is introducing an artificial intelligence (AI)-driven experience solution to simplify how organizations can orchestrate and optimize customer and employee journeys. Called Genesys Cloud AI Experience, the solution is built with enhanced...
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Using Pricing Strategies to Influence CX
By Keith Kirkpatrick October 5, 2022
One of the most basic elements of a customer’s experience with a product or service is its price. Although other factors come into play (how customers are treated, ease of use, and their overall service experience), the bottom line remains a key...
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LumApps, Nexthink, PlanSource, and Vantage Circle Announce New Features and Products
By Sherril Hanson October 4, 2022
LumApps Campaigns Introduced for Personalized Employee Communications LumApps has launched LumApps Campaigns, which enables organizations to create highly segmented groups based on a variety of factors (e.g., employee roles, interests,...
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Supporting Environmental Causes and Sustainability Is a Key Part of EX
- By Sherril Hanson October 4, 2022
Employees and job seekers have a long, diverse, and growing list of attributes they want their current or future employer to have. The pandemic has resulted in many workers reviewing how closely an organization’s purposes and goals align...
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5 Questions with Sandra Moran, CMO, WorkForce Software
- By Sherril Hanson October 3, 2022
This month Dash Research was able to catch up with Sandra Moran, Chief Marketing Officer at WorkForce Software, a global provider of cloud-based workforce management solutions that can adapt to each organization’s needs to deliver positive...
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Khoros, Medallia, Netigate, Qualtrics, and Others Announce Products, Partnerships
- By Sherril Hanson September 28, 2022
There are a variety of data sources and technologies within the Customer Insights & Feedback CX category that can be leveraged. This product/partnership update touches upon many, including data sources such as social media, text analysis,...
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InMoment Appoints John Lewis as New CEO
- By Alex Gaw September 28, 2022
John Lewis is the new chairman and CEO of InMoment, the provider of feedback management and improvement solutions for enterprise customers and employees, the company announced in a recent statement. The new post elevates Lewis from his previous...
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Candidate Experience Is an Important Pre-Employee Experience
- By Sherril Hanson September 27, 2022
An employee’s journey with a company can be highly variable in terms of both duration and quality. In the past, it had been thought that an employee’s journey with a company started when they accepted a job offer and was onboarded. However, an...
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Microsoft Announces Major Viva Enhancements and Work Trend Research
- By Sherril Hanson September 26, 2022
In a twofold announcement, Microsoft released a newWork Trend Index Pulse report, “Hybrid Work Is Just Work. Are We Doing It Wrong?” and introduced several new functionalities, enhancements, and integrations for its Viva Employee...
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New Research from Hero Digital, Zendesk, ActiveCampaign, Calabria, and Protocol
- By Alex Gaw September 26, 2022
Hero Digital: Healthcare CX Advocacy Differs Across Generations and Industry Subsectors A new healthcare CX report from Hero Digital, the CX-led digital transformation company based in San Francisco, reveals the hidden aspects and attributes...
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CallMiner Report: Firms Are Unable to Spur Stronger CX for Various Reasons
- By Alex Gaw September 23, 2022
Companies do not collect all the data they need in order to drive positive CX, and the limited data collection is holding back organizations from effectively analyzing data to uncover insights and intelligence that result in meaningful action,...
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HR Tech Conference Yields a Variety of Announcements
- By Sherril Hanson September 22, 2022
In a press release prior to the event, the HR Technology Conference & Exposition stated there would be 80+ product launches announced. While there were announcements across many technology areas, a few segments in particular yielded a deluge of...
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