4 Strategies to Build Employee Connection for Positive EX and Retention
By Sherril Hanson February 6, 2023
As organizations struggle to build employee engagement in a hybrid work environment, several best practices exist for improving sense of connection.
Read More
InMoment Adds Several Enhancements to its XI Platform
- By Sherril Hanson February 3, 2023
Sandeep Garg, chief product officer for InMoment, discusses the company's recent enhancements to its XI platform.
Read More
New Research from Zendesk, SML RFID, Incisiv and Toshiba, FullStory, and Cornerstone
By Alex Gaw February 3, 2023
Several new CX-related research studies have been published on immersive CX, retail innovation and inventory challenges, and other key topics.
Read More
Insights and Feedback News: Gainsight, Lexalytics, Productboard, Qualtrics, Review Trackers, SkyTeam
- By Sherril Hanson February 1, 2023
Customer Insights & Feedback market sector updates: product launches and enhancements, partnerships, and investment news.
Read More
Auto-Authentication Techniques to Save Time and Improve CX
By Keith Kirkpatrick January 27, 2023
Using multi-factor authentication and biometrics, in place of traditional account verification, can reduce friction in customer service.
Read More
Research on Diversity, Equity, and Inclusion Shows Room for Improvement
- By Sherril Hanson January 27, 2023
QuestionPro Workforce president Sanja Licina discusses key findings from the company's recent study on diversity, equity, and inclusion.
Read More
CDP Updates: Kore.ai, Lotame, Lytics, mParticle, Simon Data, and The Trade Desk
- By Sherril Hanson January 27, 2023
Conversational AI Provider Kore.ai partners with mParticle Kore.ai and mParticle, announced a partnership to provide an AI-first natural language processing (NLP)-based search engine and intelligent chatbots to personalize retail shopping...
Read More
SugarCRM Debuts New Digital Self-Service Capabilities
- By Keith Kirkpatrick January 26, 2023
SugarCRM has announced digital self-service capabilities that are aimed at middle market business-to-business (B2B) companies.
Read More
EX Update: Almaden, Confirm, Engagedly, Gympass, Medallia, and Nexthink
- By Sherril Hanson January 24, 2023
Almaden’s Collective IQ Platform Adds Virtual Concierge and Integrates with Microsoft Teams Almaden Inc. has updated its digital employee experience solution, Collective IQ.One of the new features is an integration with Microsoft Teams that...
Read More
Microsoft Invests in HR Software Company Darwinbox
- By Sherril Hanson January 18, 2023
Microsoft continues to show strong interest in the employee experience (EX) and HR tech space with a collaboration and financial investment in Darwinbox. In a blog post, Darwinbox reported that Microsoft has committed resources for product and...
Read More
New Research from Treasure Data, Neustar, Emplifi, Gartner, and Acxiom
- By Alex Gaw January 18, 2023
Treasure Data: CDPs No Longer a Luxury But a Martech Staple Customer data platforms (CDPs) have evolved from being an emerging technology to becoming the centerpiece of the martech stack, demonstrating the maturation of the technology from...
Read More
Broadvoice, Genesys, AWS, Google Cloud, and More Announce Contact Center News
- By Sherril Hanson January 18, 2023
Broadvoice Introduces CCaaS Platform in North America Broadvoice has announced the launch of the GoContact omnichannel cloud contact center solution for business customers in North America. Broadvoice acquired GoContact in July 2021, and...
Read MoreLatest Research
Employee Experience
Market Drivers and Barriers, Market Sizing and Forecasts, and Case Studies
Read MoreCX in the Healthcare Industry
Patient Experience Management and Patient Engagement: Best Practices, Key Market Trends, Case Studies, and Market Forecasts
Read MoreCX Market Forecasts
Customer Data & Analytics, Customer Relationship Management, Contact Center, Personalization & Optimization, Customer Data Platforms, Customer Insights & Feedback, and Employee Experience
Read MoreCustomer Insights & Feedback
Market Drivers and Barriers, Key Industry Players, Market Sizing and Forecasts, and Case Studies
Read More