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Interview with Marco Toscano, Director of CX for Denver International Airport

5 Questions with Marco Toscano, Director of CX, Denver International Airport

Denver International Airport (DEN) is the third busiest airport in the world and served more than 69 million passengers in 2022. Customer experience (CX) at DEN is described as a guiding principle and core business with the goal of exceeding the...

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CX customer wins and case studies

Customer Wins for UJET, Sprinklr, Perceptyx, InMoment, and Pisano

UJET Helps Outdoorsy Adjust to Seasonal Demand UJET recently announced that it had been selected by RV rental firm Outdoorsy to be the foundation of its customer service operations, extending and renewing a partnership that began in 2021....

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CX funding and M&A announcements

New Funding for Workday Ventures, Ushur, OneSignal, and Cleary

New CX-related venture fund, startup investment, and acquisition news from several key players in the CX/EX technology ecosystem.

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CX Innovators - Kristi Gole of Global Hotel Alliance

CX Innovators: Kristi Gole, Global Hotel Alliance

Kristi Gole, EVP of Strategy at Global Hotel Alliance (GHA), shares her experience in relaunching a customer loyalty program for 40 global hotel brands.

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Mitel plans to acquire Unify

Mitel Enters Talks to Acquire Unify

Mitel has announced plans to acquire Unify from Atos, a move that would create a more significant player in the global unified communications market.

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CX customer wins and case studies

Customer Wins: Google Cloud and Deloitte, UKG, Sprinklr, goHappy, and Medallia

CX customer wins and case studies for Google, Deloitte, UKG, Sprinklr, GoHappy, and Medallia across several key consumer-centric markets.

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CX mergers and acquisitions

M&A News: Acquisitions by Ardian, Sprout Social, MessageGears, Thoma Bravo, and Invenna

CX mergers & acquisition news from Ardian, Sprout Social, MessageGears, Thoma Bravo, and Invenna shows the importance of combining capabilities.

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CX for local governments

Building Trust with Citizens Through Better CX

Local governments should borrow best practices from commercial brands to increase the level of citizen trust and engagement.

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CX Innovators - Dan Barnhart of Transamerica

CX Innovators: Dan Barnhart, Transamerica

Dan Barnhart, lead CX consultant at Transamerica Corporation, offers insights on strategic CX technologies and customer journey optimization.

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Rising tide of customer complaints about airline customer service via Twitter

Customer Complaints About Airline Hold Times Grow Prominent on Twitter

A new study finds that airlines are among the the worst offenders when it comes to customer hold times, with a rising tide of complaints via Twitter.

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CX acquisitions and funding news

New Funding for Beaconstac, Akia, and Inbenta

New CX sector acquisitions and funding news: Beaconstac, Akia, Inbenta, Capacity, Textel, PartnerHero, and SupportOps.

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CX Innovators - Holly Wagstaff-Bellomo, Dividend Restaurant Group

CX Innovators: Holly Wagstaff-Bellomo, Dividend Restaurant Group

Holly-Wagstaff Bellomo, CMO of Dividend Restaurant Group, offers insights on improving CX across multiple disparate restaurant brands.

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Latest Research

Employee Experience

Market Drivers and Barriers, Market Sizing and Forecasts, and Case Studies

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CX in the Healthcare Industry

Patient Experience Management and Patient Engagement: Best Practices, Key Market Trends, Case Studies, and Market Forecasts

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CX Market Forecasts

Customer Data & Analytics, Customer Relationship Management, Contact Center, Personalization & Optimization, Customer Data Platforms, Customer Insights & Feedback, and Employee Experience

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Customer Insights & Feedback

Market Drivers and Barriers, Key Industry Players, Market Sizing and Forecasts, and Case Studies

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