Providing Customer Experience on the Go Via Mobile Applications
By Keith Kirkpatrick June 23, 2023
The News: UJET announced the release of its Agent Mobile App, making it the latest CCaaS vendor to create a tool to let customer service or sales agents interact with and respond to customers while not sitting in an office or in front of a...
Read More
Educating Customers About Home IoT Network Security
- By Keith Kirkpatrick June 22, 2023
The News: The advent of smart hubs, wireless routers, and a plethora of consumer-grade internet-controllable devices has created a dangerous situation for both customers and telecommunications companies. Many of the Internet of Things (IoT)...
Read More
Utilizing Mixed Reality to Deliver More Immersive Customer Experiences
- By Keith Kirkpatrick June 21, 2023
The News: Consumers are eager for more advanced augmented reality (AR) and mixed reality (MR) experiences to be integrated within gaming, shopping, exercise, and other areas, particularly if technology from Apple is involved, according to a...
Read More
STG, Momentive, Zendesk, and Capillary Tech in M&A and Funding News
By Alex Gaw June 14, 2023
Investor Consortium Completes Acquisition of Momentive Global An investor consortium led by Symphony Technology Group (STG) has completed the acquisition of Momentive Global, the maker of the survey platform SurveyMonkey, in an all-cash...
Read More
WebMD Health Services Announces Intent to Acquire Limeade
By Sherril Hanson June 14, 2023
The News: Wellbeing solutions provider WebMD Health Services, a part of WebMD Health Corp, announced its intention to acquire employee wellbeing company Limeade. The latter company, which is based in Bellevue, Washington, but publicly...
Read More
Parsec Highlights Customer-Focused Interface Enhancements to Its MES Platform
- By Keith Kirkpatrick June 14, 2023
The News: Parsec Automation Corp. announced today several new interface enhancements to its TrakSYS manufacturing execution system (MES) software, which is designed to allow production managers and analysts to monitor, manage, and analyze...
Read More
CX Customer Wins for Vonage, SAP Emarsys, Twilio, Concentrix Brazil, and Genesys
- By Alex Gaw June 7, 2023
Vonage is Chosen by KDDI Web Communications to Advance Digital Transformation and Customer Engagement for Businesses in Japan Cloud communications provider Vonage announced a new collaboration with KDDI Web Communications to bring the...
Read More
FCA’s Consumer Duty Framework: Rules and Standards to Drive Better Customer Experiences
- By Keith Kirkpatrick June 6, 2023
The News: The Consumer Duty, a new regulatory framework that sets out higher and clearer standards of consumer protection across the financial services industry in the United Kingdom, is set to go into effect on July 31, according to the...
Read More
CX Customer Wins for Oracle, ASAPP Financial, IrisCX, WorkJam, and FullStory
- By Alex Gaw June 5, 2023
Oracle Cloud Helps Prada Group Elevate CX Oracle is deploying its cloud-based retail solutions at the Prada Group, the Italian luxury fashion house specializing in leather handbags, shoes, ready-to-wear, and fashion accessories. Through the...
Read More
CX M&A and Funding News on Edenred, Enghouse, Axim, HelloTeam, and Kustomer
- By Alex Gaw June 2, 2023
Edenred Acquires Reward Gateway for £1.15 Billion France-based employee fintech firm Edenred has acquired Reward Gateway, an employee engagement company headquartered in Boston, for £1.15 billion ($1.39 billion) from funds managed...
Read More
Delta Launches, Then Pauses, Employee Recognition Program After Backlash
- By Keith Kirkpatrick June 1, 2023
The News: On May 27, news emerged about Delta Air Lines’ plan to share the first names of flight attendants with passengers in emails that will be sent to customers a day before their flight, as part of a new employee recognition tool. The tool,...
Read More
Frontier Places Last in J.D. Power 2023 North America Airline Satisfaction Survey
- By Keith Kirkpatrick May 31, 2023
The News: Frontier Airlines received a last-placing ranking in the J.D. Power 2023 North America Airline Satisfaction Survey, which saw the low-cost carrier trail rivals such as Spirit Airlines, Allegiant Air, and WestJet. The North America...
Read MoreLatest Research
Employee Experience
Market Drivers and Barriers, Market Sizing and Forecasts, and Case Studies
Read MoreCX in the Healthcare Industry
Patient Experience Management and Patient Engagement: Best Practices, Key Market Trends, Case Studies, and Market Forecasts
Read MoreCX Market Forecasts
Customer Data & Analytics, Customer Relationship Management, Contact Center, Personalization & Optimization, Customer Data Platforms, Customer Insights & Feedback, and Employee Experience
Read MoreCustomer Insights & Feedback
Market Drivers and Barriers, Key Industry Players, Market Sizing and Forecasts, and Case Studies
Read More