New Research from SALESmanago, Telus, Teleperformance, Medallia, and Valtech
By Alex Gaw February 17, 2023
SALESmanago: European Marketers Fly Blindly by Not Measuring Customer Engagement Nearly two-thirds of e-commerce marketers in Europe have not measured their customer engagement processes in the past month, and almost one-fifth have never...
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New Research Shows Consumers Believe AI Can Support Positive CX
By Sherril Hanson February 17, 2023
John Nash, Chief Strategy and Marketing Officer, Redpoint Global Redpoint Global recently published research focused on consumers’ feelings and expectations around the usage of AI and machine learning (ML) during brand interaction. Overall,...
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New Research from ACSI, Simplr, Cyara, Conversica, and Emarsys
- By Alex Gaw February 9, 2023
Recent CX surveys and research studies shed light on citizen satisfaction with government, consumer experience with chatbots, retail experience, and more.
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Corporate Leaders See External Hackers, Internal Staff Errors, as Top Cybersecurity Breach Causes
By Keith Kirkpatrick February 9, 2023
A new survey from EisnerAmper indicates that companies are wrestling to balance enhanced security with a smooth customer experience.
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New Research from Zendesk, SML RFID, Incisiv and Toshiba, FullStory, and Cornerstone
- By Alex Gaw February 3, 2023
Several new CX-related research studies have been published on immersive CX, retail innovation and inventory challenges, and other key topics.
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Insights and Feedback News: Gainsight, Lexalytics, Productboard, Qualtrics, Review Trackers, SkyTeam
- By Sherril Hanson February 1, 2023
Customer Insights & Feedback market sector updates: product launches and enhancements, partnerships, and investment news.
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Dash Network Joins The Futurum Group
By Clint Wheelock January 11, 2023
We were pleased to announce this week that Dash Network has been acquired by The Futurum Group, a family of industry research, advisory, and media companies focused on analyzing emerging and market-disrupting technologies. Headquartered in Austin,...
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New Research from Info-Tech, ActiveCampaign, Qualtrics, Talkdesk, and EY
- By Alex Gaw December 29, 2022
Info-Tech: IT Service Desks Should Focus on Customer Feedback Global IT advisory firm Info-Tech Research Group has published a new industry research blueprint to help IT service desks provide greater customer satisfaction. Rather than relying on...
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Fewer Than 1 in 7 Marketers Possess Digital Infrastructure Needed to
Develop Hybrid CX
- By Alex Gaw December 19, 2022
Not many companies have succeeded in the digital transformation necessary to achieve successful hybrid CX, and fewer than 1 in 7 marketers say they have a digital infrastructure to deliver mature hybrid models, according to a new study from the CMO...
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CX Insights and Feedback News from Chatmeter, Momentive, Qualtrics, SANDSIV, Tattle, and Uberall
- By Sherril Hanson December 16, 2022
Chatmeter Enhances Platform Chatmeter announced additional features for its marketing and online reputation management platform designed to improve customer loyalty and enable real-time CX responsiveness. Actions and enhancements...
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Maintaining and Building Customer Trust in the Face of an Economic Downturn
- By Sherril Hanson December 12, 2022
A lot is being written on how the potential economic recession will affect companies and the customers that interact with them. Layoffs in the tech sector continue, and are inundating the news cycle. Companies will need to pay close attention to...
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New Research from Partnership for Public Service, Emplifi, Qualtrics, ISG, and IDC
- By Alex Gaw December 9, 2022
Partnership for Public Service: Government Must Invest in CX Budgets of Agencies The U.S. federal government needs to fully fund the CX budgets of official agencies if it wishes to invest in the capacity of those bodies to compile and use...
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Customer Data & Analytics, Customer Relationship Management, Contact Center, Personalization & Optimization, Customer Data Platforms, Customer Insights & Feedback, and Employee Experience
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