Kazoo’s WorkTango Acquisition Deepens its Employee Experience Platform
By Sherril Hanson April 8, 2022
The CX and employee experience (EX) sectors have been dynamic ones in terms of merger and acquisition (M&A) activity over the past few years, with companies looking to ensure they have a play in multiple technology segments and can provide a…
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TruRating: In the Moment Customer Feedback, With Deep, Actionable Data
- By Sherril Hanson April 7, 2022
With the distance that was created between consumers and brands during the pandemic, companies have sought to have more frequent, bite sized feedback with their customers, and there has been some movement toward technologies that provide quicker,…
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M&A and Funding: Leapsome, Level AI, Alliants, AmplifAI, and Optimove
By Alex Gaw April 4, 2022
In this roundup, Leapsome and Level AI lead a group of four CX-oriented providers in raising fresh capital, together bringing in a total of $80 million in funding rounds; Alliants and AmplifAI are the two other recent recipients of new investments….
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Customer Communities Fuel the CX Experience with Insights and Feedback
- By Sherril Hanson March 31, 2022
Customer feedback can come into a company through a wide variety of channels. With the increased use of digital channels, CX technology providers have been leveraging different techniques to make the feedback process more personalized and…
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New Research from AllCloud, Uberall, MIT SMR, Macro 4, and Sorted
- By Alex Gaw March 31, 2022
In this roundup of five research-related stories, AllCloud outlines increasing middle-market use of Salesforce; Uberall evaluates hybrid CX; MIT SMR Connections sizes up artificial intelligence (AI); Macro 4 talks to UK utility customers; and…
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Google Launches Cloud Contact Center AI Platform
- By Alex Gaw March 29, 2022
Underscoring its goal to provide a complete out-of-the-box, end-to-end offering for contact centers, Google announced a full-fledged platform solution that brings together artificial intelligence (AI) capabilities, cloud-scalable structure, and…
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New EX Products from Qualtrics, Motivosity, Achievers, and 15Five
- By Sherril Hanson March 28, 2022
Four companies have launched new products, each targeted at a different aspect of the employee experience (EX): building connection, offering opportunities for recognition, identifying, and acting on factors that will improve employees’ sense of…
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Zeta Acquires ArcaMax to Enhance Data Cloud
- By Alex Gaw March 24, 2022
Zeta Global, the data-driven marketing technology company that is also widely acknowledged to be the business world’s third-largest dataset repository after Google and Facebook, has entered into an agreement to acquire ArcaMax, a key provider in…
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North Highland Acquires Decooda to Accelerate Data-Driven Insights
- By Alex Gaw March 23, 2022
North Highland, the Atlanta-based employee-owned global management consultancy focused on issues relating to change and transformation, has acquired Decooda, another Atlanta-headquartered firm and the provider of a cloud customer feedback…
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