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Business growth

SugarCRM Has Banner Fiscal 2022, Looks Ahead to Continue Thriving

SugarCRM, the Silicon Valley-based provider of an artificial intelligence (AI)-driven platform for customer relationship management (CRM), enjoyed a banner year as it reported double-digit growth in attracting new customers, a triple-digit surge in…

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Employee experience research reports

New EX Research from Harri, Achievers, Gallup, Medallia, and Others

According to Dash Research’s market forecasting, there is an increasing number of companies offering software systems and applications focused on EX. Dash projects that global EX software and services revenue will reach $14.6 billion annually by…

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CX research reports

New Research from LivePerson, cdp.com, Simplr, Smart Communications, and Sailthru

This roundup features newly released reports on a range of issues: whether consumers today prefer calling or messaging customer service; the use of artificial intelligence (AI) in marketing; how consumers feel about chatbot help vs. service from a…

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CX acquisition

Press Ganey Completes Acquisition of Forsta, Uniting Key CX Providers

Press Ganey, the healthcare company from South Bend, Indiana, that develops and distributes patient satisfaction surveys used in many US hospitals, announced on April 27 it had completed the acquisition of Forsta, the New York City-based provider…

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CX and support via SMS

Improving CX and Support via SMS

The use of text messages, or short message service (SMS), has become ubiquitous in the US. Statistics from the Pew Research Center indicate that 97% of Americans own a mobile phone, with 85% of people reporting smartphone ownership. Further, 100%…

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Alchemer interview

Five Questions with David Roberts, CEO of Alchemer

The Dash Network team recently caught up with David Roberts, CEO of Alchemer,(formerly SurveyGizmo), and enjoyed a demo from Vanessa Bagnato, Director of Product Marketing. Alchemer is a provider of customer feedback management platform and survey…

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new research studies

New CX Research from Mitto, Redzone, Heap, Execs In The Know, UserTesting

In this roundup: Mitto asks consumers which is worse—bad CX or shipment delays; Redzone shows what is behind higher productivity levels among frontline manufacturing workers; why Heap thinks automation is crucial to the future of digital…

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customer insights product announcements

Alchemer, Content Guru, Medallia, Others Launch New Products, Enhancements

The past few years have seen an explosion in customer data type and channel options, and providers in the customer insights and feedback segment have responded by offering a wide range of comprehensive solutions to support not just engaging and…

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Blockchain and consumer experience

ONR Report: Blockchain and Other New Tech Can Alter Consumer Experience

New technologies like blockchain and cryptocurrency have the potential to radically reshape the consumer experience, empowering consumers to take control of their personal data while presenting brands with a rare opportunity to shape, alter, or…

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Latest Research

Employee Experience

Market Drivers and Barriers, Market Sizing and Forecasts, and Case Studies

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CX in the Healthcare Industry

Patient Experience Management and Patient Engagement: Best Practices, Key Market Trends, Case Studies, and Market Forecasts

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