New Research from Qualtrics, Treasure Data, OvationCXM, Bazaarvoice, and Salesforce
By Alex Gaw November 14, 2022
Three Consumer Trends That Will Shape 2023 An empathetic interaction with a brand is more important to consumers than a short wait time, experience management provider Qualtrics says in its new 2023 Global Consumer Report, identifying three big…
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“We Heard You”… Now What?
By Sherril Hanson November 14, 2022
There are a multitude of very good customer feedback tools, available via many channels and mechanisms. This has helped to expand the amount and type of feedback given and provided convenience to customers who want their voices heard. Customer…
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EX-Related Research from Workhuman, Compucom, Lattice, Qualtrics, and Others
- By Sherril Hanson November 10, 2022
Compucom Survey Finds Connection Between Good IT and Good Hybrid EX A survey of remote and hybrid workers conducted by OnePoll on behalf of managed IT services provider Compucom has shown strong ties between employee engagement, productivity,…
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Focus Falls on Frontline Workers
- By Sherril Hanson November 10, 2022
The pandemic has had many repercussions on the still-maturing employee experience (EX) market. One result is the growing focus on supporting the deskless, frontline workers, many of whom still worked during shutdowns, or needed to pivot quickly to…
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Insights & Feedback News from Alchemer, Alida, Limeade, Rison Software, and Others
- By Sherril Hanson November 7, 2022
Alchemer Integrates with Microsoft Teams Alchemer has expanded its list of available integrations, announcing the launch of a Microsoft Teams integration. This will allow the automation of customer and employee feedback directly into Teams…
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Supporting Managers with EX Technology
- By Sherril Hanson November 4, 2022
The past few years have been turbulent ones for workers around the world, and with the current economic uncertainties more challenges will likely be faced. There has been a lot of discussion, rightly so, on trying to meet the varied needs and wants…
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New Research from Accenture, OPM, Talkwalker and Khoros, Contentsquare, and MoEngage
- By Alex Gaw November 3, 2022
Accenture: People Want Easy-to-Use Government Customer Services People want simple, intuitive digital government customer services that are secure and ensure that privacy is protected, according to the new report, Public Service Experience…
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CallMiner, Cisco, Freshworks, and Sytel Unveil Contact Center Products and Partnerships
- By Sherril Hanson November 3, 2022
It has been another busy few weeks in the contact center space with announcements about products, integrations, partnerships, and expanded geographic availability. Other news of note included Salesforce’s recent introduction of a contact center…
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Salesforce Introduces Contact Center Solution for Companies to Save on Costs
- By Alex Gaw November 1, 2022
In a forceful move to compete in the contact center market, Salesforce recently launched the Salesforce Contact Center, its own version of a contact center solution and a full-fledged contact center as a service (CCaaS) platform that the San…
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Employee Experience
Market Drivers and Barriers, Market Sizing and Forecasts, and Case Studies
Read MoreCX in the Healthcare Industry
Patient Experience Management and Patient Engagement: Best Practices, Key Market Trends, Case Studies, and Market Forecasts
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