4 Strategies to Build Employee Connection for Positive EX and Retention
By Sherril Hanson February 6, 2023
As organizations struggle to build employee engagement in a hybrid work environment, several best practices exist for improving sense of connection.
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InMoment Adds Several Enhancements to its XI Platform
- By Sherril Hanson February 3, 2023
Sandeep Garg, chief product officer for InMoment, discusses the company’s recent enhancements to its XI platform.
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New Research from Zendesk, SML RFID, Incisiv and Toshiba, FullStory, and Cornerstone
By Alex Gaw February 3, 2023
Several new CX-related research studies have been published on immersive CX, retail innovation and inventory challenges, and other key topics.
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Insights and Feedback News: Gainsight, Lexalytics, Productboard, Qualtrics, Review Trackers, SkyTeam
- By Sherril Hanson February 1, 2023
Customer Insights & Feedback market sector updates: product launches and enhancements, partnerships, and investment news.
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Auto-Authentication Techniques to Save Time and Improve CX
By Keith Kirkpatrick January 27, 2023
Using multi-factor authentication and biometrics, in place of traditional account verification, can reduce friction in customer service.
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Research on Diversity, Equity, and Inclusion Shows Room for Improvement
- By Sherril Hanson January 27, 2023
QuestionPro Workforce president Sanja Licina discusses key findings from the company’s recent study on diversity, equity, and inclusion.
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CDP Updates: Kore.ai, Lotame, Lytics, mParticle, Simon Data, and The Trade Desk
- By Sherril Hanson January 27, 2023
Conversational AI Provider Kore.ai partners with mParticle Kore.ai and mParticle, announced a partnership to provide an AI-first natural language processing (NLP)-based search engine and intelligent chatbots to personalize retail shopping…
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SugarCRM Debuts New Digital Self-Service Capabilities
- By Keith Kirkpatrick January 26, 2023
SugarCRM has announced digital self-service capabilities that are aimed at middle market business-to-business (B2B) companies.
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EX Update: Almaden, Confirm, Engagedly, Gympass, Medallia, and Nexthink
- By Sherril Hanson January 24, 2023
Almaden’s Collective IQ Platform Adds Virtual Concierge and Integrates with Microsoft Teams Almaden Inc. has updated its digital employee experience solution, Collective IQ.One of the new features is an integration with Microsoft Teams that…
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Employee Experience
Market Drivers and Barriers, Market Sizing and Forecasts, and Case Studies
Read MoreCX in the Healthcare Industry
Patient Experience Management and Patient Engagement: Best Practices, Key Market Trends, Case Studies, and Market Forecasts
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