CX Insights by Segment - Dash Network

Birdeye’s Cube Online Acquisition Expands Offerings to UK, Australia, and New Zealand

By Sherril Hanson February 16, 2023

Dave Lehman, COO and President of Go-To-Market for CX platform Birdeye, discusses his company’s acquisition of Cube Online.

Alleviating customer experience pain points

Contact Center

Identifying and Responding to CX Pain Points

By Keith Kirkpatrick February 15, 2023

Brands can effectively use technology and training to reduce interaction friction, process friction, and relationship friction in customer interactions.

Contact Center

Avaya Files for Chapter 11 Bankruptcy

By Sherril Hanson February 15, 2023

Avaya has filed for chapter 11 bankruptcy, a move that should save the company but it remains behind the curve on CX market competitiveness.

Freshworks-Meta partnership for conversational AI bots

Artificial Intelligence Contact Center

Freshworks and Meta Team Up in Major Initiative to Help Lift CX

By Alex Gaw February 14, 2023

Freshworks and Meta have partnered to offer conversational AI chatbots through their messaging apps to improve customer experience.

Labor statistics and employee experience

Employee Experience Surveys

Labor Statistics Point to Tight Employment Market

By Sherril Hanson February 10, 2023

New labor statistics and employee survey results indicate that employers will face some challenging conditions in 2023 to provide strong EX.

Government Retail Surveys

New Research from ACSI, Simplr, Cyara, Conversica, and Emarsys

By Alex Gaw February 9, 2023

Recent CX surveys and research studies shed light on citizen satisfaction with government, consumer experience with chatbots, retail experience, and more.