Qualtrics X4 is Back
By Sherril Hanson March 8, 2023
Qualtrics X4 has returned after a 3-year hiatus with 10,000 experience professionals converging on Salt Lake City. The company is leaning into a few areas, and has been highlighting its capabilities with AI, its solutions to support frontline…
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Salesforce Announces Einstein GPT
By Keith Kirkpatrick March 8, 2023
Salesforce announced on March 7 Einstein GPT, a new generative AI technology that combines OpenAI’s enterprise-grade ChatGPT with Salesforce’s private AI models to deliver relevant and trusted AI-generated content across sales, service,…
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Medallia Names Joe Tyrrell as Chief Executive Officer
By Alex Gaw March 8, 2023
Joe Tyrrell, Chief Executive Officer, Medallia Joe Tyrrell is the new CEO of Medallia, the company announced in a statement. Tyrrell replaces Leslie Stretch, who is retiring after four years as Medallia CEO and is moving into an advisory role at…
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Gamification in Contact Centers: Best Practices Focus on Agent Support, Fun, and Engagement
- By Sherril Hanson March 8, 2023
Gamification is a tool that is being used across many industries to increase engagement, collaboration, and productivity. In the contact center it has been used successfully either as part of a larger platform or as a standalone feature. Dash…
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New Research from MessageGears, Qualtrics, Amdocs, Nosto, and LivePerson
- By Alex Gaw March 7, 2023
MessageGears: Consumers Want Fewer but More Personalized Marketing Messages Consumers are annoyed when brands inundate them with messages that do not reflect their interests, and they are far more likely to engage with brands that recognize them…
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Glassdoor’s Equity Xray Shows EX Gaps Across Specific Demographic Groups
- By Sherril Hanson March 7, 2023
While there is a lot of chatter about layoffs in the tech sector, the employment market is still tight, and companies are facing ongoing challenges with recruiting and retention. Current and prospective employees want and expect a broad range of…
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Alchemer Launches Workflow Product to Help Companies Close the Loop
- By Sherril Hanson March 7, 2023
Alchemer has introduced Alchemer Workflow, a workflow feedback engine aimed at helping enterprises close the loop with customers, build engagement, and provide efficiencies across an organization. Dash Research spoke with Vanessa Bagnato,…
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Delivering Empathy to Improve CX
- By Keith Kirkpatrick March 6, 2023
Providing a good customer experience is often dependent upon the ability of an organization and its representatives to provide efficient, timely, and personalized service to customers during each interaction. However, the ability to display empathy…
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Research Points to the Importance of Online Reviews
- By Sherril Hanson March 6, 2023
Two reputation management companies recently released data pointing to the importance of online reviews as part of the brand-customer experience. Reputation management and brand intelligence provider Chatmeter conducted a survey in January 2023…
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Employee Experience
Market Drivers and Barriers, Market Sizing and Forecasts, and Case Studies
Read MoreCX in the Healthcare Industry
Patient Experience Management and Patient Engagement: Best Practices, Key Market Trends, Case Studies, and Market Forecasts
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