CX Innovators: Sri Safitri, Telkom Indonesia
By Clint Wheelock January 27, 2023
Sri Safitri of Telkom Indonesia offers insights and key success stories from her team’s efforts to improve customer satisfaction and NPS.
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CX Innovators: Deba Sahoo, Fidelity Investments
Deba Sahoo is senior vice president and head of product at Fidelity Investments, the financial services corporation based in Boston that is among the largest asset managers in the world, with products and services in investment management,…
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Healthcare Workers Struggle With EX; Patient Experience Lags
By Sherril Hanson January 25, 2023
Subpar healthcare employee experience (EX) is having a dampening effect on the quality of patient experience (PX), according to a new Qualtrics study.
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CX Innovators: Clint Payne, The MultiChoice Group
Clint Payne is CX lead of the digital team at the MultiChoice Group, Africa’s biggest pay TV provider and operator of the DStv satellite television service in 47 countries across the continent’s Sub-Saharan region. Tasked with aligning…
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CX Implications of Hospitality Tech Study Data
- By Sherril Hanson January 23, 2023
Hospitality Technology has released a Lodging Technology Study, as well as a Customer Engagement Study with data pointing to particular areas of focus for customer experience. Some of the findings coincide well with the market drivers of CX in…
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Improving CX in Food Manufacturing
By Keith Kirkpatrick January 23, 2023
In past decades, many consumers rarely gave much thought to how the food they consume is processed, which ingredients were used, and from where the raw ingredients were sourced. But today, with health and dietary restrictions, concerns about the…
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New Acquisitions by Publicis, Telus International, Alchemer, and Bridgepointe Technologies
By Alex Gaw January 11, 2023
Publicis Groupe Acquires Marketing Technology Company Yieldify Publicis Groupe, the French multinational ad agency and public relations firm that is also one of the world’s largest marketing and communications companies by revenue, is…
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Providing Flexible Product Returns While Limiting Fraud Opportunities
- By Keith Kirkpatrick January 10, 2023
Customers have myriad options to purchase products, at both physical stores and online. To entice customers to purchase from their organizations, many stores will provide hassle-free product returns, with relatively lenient criteria for accepting a…
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CX in Logistics
- By Keith Kirkpatrick January 2, 2023
Throughout the holiday season, the delivery of millions of packages of varying shapes, sizes, and weights between businesses and consumers represents a massive task. Throw in other challenges, such as weather issues or emergencies, supply chain…
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Employee Experience
Market Drivers and Barriers, Market Sizing and Forecasts, and Case Studies
Read MoreCX in the Healthcare Industry
Patient Experience Management and Patient Engagement: Best Practices, Key Market Trends, Case Studies, and Market Forecasts
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