M&A News: Acquisitions by Ardian, Sprout Social, MessageGears, Thoma Bravo, and Invenna
By Alex Gaw February 6, 2023
CX mergers & acquisition news from Ardian, Sprout Social, MessageGears, Thoma Bravo, and Invenna shows the importance of combining capabilities.
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Building Trust with Citizens Through Better CX
By Keith Kirkpatrick February 3, 2023
Local governments should borrow best practices from commercial brands to increase the level of citizen trust and engagement.
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CX Innovators: Dan Barnhart, Transamerica
By Clint Wheelock February 2, 2023
Dan Barnhart, lead CX consultant at Transamerica Corporation, offers insights on strategic CX technologies and customer journey optimization.
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Customer Complaints About Airline Hold Times Grow Prominent on Twitter
By Sherril Hanson February 1, 2023
A new study finds that airlines are among the the worst offenders when it comes to customer hold times, with a rising tide of complaints via Twitter.
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New Funding for Beaconstac, Akia, and Inbenta
- By Alex Gaw February 1, 2023
New CX sector acquisitions and funding news: Beaconstac, Akia, Inbenta, Capacity, Textel, PartnerHero, and SupportOps.
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CX Innovators: Holly Wagstaff-Bellomo, Dividend Restaurant Group
Holly-Wagstaff Bellomo, CMO of Dividend Restaurant Group, offers insights on improving CX across multiple disparate restaurant brands.
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Balancing Efficiency Against Human Interaction in Restaurants
- By Keith Kirkpatrick January 31, 2023
Restaurants have been at the forefront of customer-facing technology innovation in the past few years, with some pandemic tactics here to stay.
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CX Customer Wins for Ytel, RingCentral, Sprinklr, Talkdesk, and MoEngage
- By Alex Gaw January 31, 2023
Recent CX customer wins and case studies in the pharmaceutical, logistics, communications, retail, banking, and airline industries.
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CX Innovators: Andrew Clark, H&R Block
Andrew Clark, Head of Design for tax preparation provider H&R Block, offers insights on technology tools used to improve the company’s CX.
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Patient Experience Management and Patient Engagement: Best Practices, Key Market Trends, Case Studies, and Market Forecasts
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