New Acquisitions by Braze, Kore Wireless, Cyara, and Dentsu; Avaya is Restructured
By Alex Gaw April 6, 2023
Braze to Acquire North Star, Exclusive Reseller in Australia and New Zealand Braze, the New York City-based provider of a customer engagement platform used by enterprises for multichannel marketing, has entered into a definitive agreement to…
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The Permanente Medical Group Combines Technology and Strong Company Culture to Support Patient Experience
By Sherril Hanson April 5, 2023
Consumers’ heightened expectations are requiring providers to be more customer centric, desiring greater convenience, better access to care, and more seamless experiences. However, healthcare organizations face a lengthy list of challenges…
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Cisco Introduces New AI Capabilities for Webex
- By Alex Gaw April 3, 2023
Cisco has launched a new AI-bolstered Webex that the company says reimagines workspaces, optimizes collaboration, and maximizes CX capabilities. With hundreds of AI and machine learning (ML) features already embedded in its other products, San…
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Serving Financial Services Customers More Efficiently and Effectively
By Keith Kirkpatrick April 3, 2023
Along with telecommunications service providers and healthcare organizations, financial services companies can be strained by the large volume of inquiries, often driven by uncontrollable external events. Volatility in the stock market, shifts in…
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Customer Wins for Cognizant, Freshworks, Oracle, MoEngage, and Lattice
- By Alex Gaw April 3, 2023
Cognizant is Engaged by Volkswagen Ireland to Transform Digital CX Global IT and services provider Cognizant will help transform the digital CX at Volkswagen Group Ireland (VWG) by re-engineering the carmaker’s legacy contact center…
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Major League Baseball and Zoom Partner on Replay Review
- By Alex Gaw March 27, 2023
Major League Baseball (MLB) and Zoom Video Communications are teaming up in a first-of-a-kind partnership that designates Zoom as the new official unified communications (UC) platform of the league and the presenting partner of MLB replay review…
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Rison Software Brings CX, EX, and Training Together
- By Sherril Hanson March 24, 2023
UK-based Rison Software recently signed a deal with Nissan Motor Corporation’s training facility, Nissan Academy, to bring its VirtlX solution to employees in five regions across the Middle East, India, and Africa. Dash Research recently…
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M&A News: Qualtrics, Momentive Are Acquired; Amelia Gets Funding; Keap Buys The Factory
- By Alex Gaw March 24, 2023
Silver Lake, CPP Investments Acquire Qualtrics for $12.5 Billion Qualtrics, the inventor of the experience management category in customer relations, is being acquired by global technology investment firm Silver Lake, in partnership with Canada…
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Customer Wins for Amperity, Medallia, ASAPP, RetailNext, and NICE
- By Alex Gaw March 21, 2023
Amperity Helps Design Collective MillerKnoll Deliver Consistent, Personalized CX Amperity, the Seattle-based enterprise customer data platform (CDP) provider for consumer brands, is the choice of design house MillerKnoll to deliver personalized…
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