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CX mergers and acquisitions

New Acquisitions by Braze, Kore Wireless, Cyara, and Dentsu; Avaya is Restructured

Braze to Acquire North Star, Exclusive Reseller in Australia and New Zealand Braze, the New York City-based provider of a customer engagement platform used by enterprises for multichannel marketing, has entered into a definitive agreement to…

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Healthcare patient experience

The Permanente Medical Group Combines Technology and Strong Company Culture to Support Patient Experience

Consumers’ heightened expectations are requiring providers to be more customer centric, desiring greater convenience, better access to care, and more seamless experiences. However, healthcare organizations face a lengthy list of challenges…

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Webex AI product enhancements

Cisco Introduces New AI Capabilities for Webex

Cisco has launched a new AI-bolstered Webex that the company says reimagines workspaces, optimizes collaboration, and maximizes CX capabilities. With hundreds of AI and machine learning (ML) features already embedded in its other products, San…

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Financial Services CX

Serving Financial Services Customers More Efficiently and Effectively

Along with telecommunications service providers and healthcare organizations, financial services companies can be strained by the large volume of inquiries, often driven by uncontrollable external events. Volatility in the stock market, shifts in…

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CX customer wins and case studies

Customer Wins for Cognizant, Freshworks, Oracle, MoEngage, and Lattice

Cognizant is Engaged by Volkswagen Ireland to Transform Digital CX  Global IT and services provider Cognizant will help transform the digital CX at Volkswagen Group Ireland (VWG) by re-engineering the carmaker’s legacy contact center…

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MLB and Zoom partnership for video replay review

Major League Baseball and Zoom Partner on Replay Review

Major League Baseball (MLB) and Zoom Video Communications are teaming up in a first-of-a-kind partnership that designates Zoom as the new official unified communications (UC) platform of the league and the presenting partner of MLB replay review…

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Rison Software customer win with Nissan

Rison Software Brings CX, EX, and Training Together

UK-based Rison Software recently signed a deal with Nissan Motor Corporation’s training facility, Nissan Academy, to bring its VirtlX solution to employees in five regions across the Middle East, India, and Africa. Dash Research recently…

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CX acquisitions and funding news

M&A News: Qualtrics, Momentive Are Acquired; Amelia Gets Funding; Keap Buys The Factory

Silver Lake, CPP Investments Acquire Qualtrics for $12.5 Billion Qualtrics, the inventor of the experience management category in customer relations, is being acquired by global technology investment firm Silver Lake, in partnership with Canada…

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CX customer wins and case studies

Customer Wins for Amperity, Medallia, ASAPP, RetailNext, and NICE

Amperity Helps Design Collective MillerKnoll Deliver Consistent, Personalized CX Amperity, the Seattle-based enterprise customer data platform (CDP) provider for consumer brands, is the choice of design house MillerKnoll to deliver personalized…

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Latest Research

Employee Experience

Market Drivers and Barriers, Market Sizing and Forecasts, and Case Studies

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CX in the Healthcare Industry

Patient Experience Management and Patient Engagement: Best Practices, Key Market Trends, Case Studies, and Market Forecasts

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