Wavelo Focuses on Adding Flexibility to Telco Billing and OSS
By Sue Marek February 15, 2022
There is a new player looking to shake up the telecom business support system (BSS)/operational support system (OSS) business. Tucows, which is the parent company of Ting Fiber and Ting Mobile, has launched Wavelo, a BSS/OSS software company with a…
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Hotel Employee Engagement and Retention Continues to Be a Challenge
By Sherril Hanson February 14, 2022
New research from Achievers Workforce Institute, the research and insights arm of Achievers, points to a continued battle to retain employees and keep them engaged. The fifth annual Engagement & Retention Report finds that 44% of US employees…
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Press Ganey to Acquire Forsta, Integrating Healthcare Expertise into Powerful Platform
By Alex Gaw February 14, 2022
Press Ganey, the South Bend, Indiana-based patient experience company and provider of healthcare software solutions, announced on February 7 plans to acquire Forsta, developer of the CX and market research technology platform headquartered in…
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Notable CX Acquisitions and Fresh Funding in the First Week of February
- By Alex Gaw February 11, 2022
A number of notable acquisitions and new funding rounds took place in the first week of February, including several transactions that were announced on February 3. Our roundup includes the newsmakers that successfully closed deals or raised fresh…
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Digital Door Strategies Are Defining a New Era of Patient Experience in Healthcare
By Andrew Broderick February 8, 2022
The healthcare industry has traditionally lagged behind other industries when it has come to the digitization of core operational practices, but recent developments have been nothing short of transformational. The onset of the pandemic, in…
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CX Acquisitions and Investments Continue to Make 2022 an Active Year for Market Development
- By Alex Gaw February 8, 2022
As January drew to a close, there was no lack of activity on the acquisitions and new funding front. Below are some notable newsmakers during this period. Cyara Receives New $350 Million Investment Cyara, the provider of automated CX…
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Managing Surges in CX Inquiry Demand
By Keith Kirkpatrick February 2, 2022
In late January, streaming service Spotify found itself in the middle of a conflict between Joe Rogan, the comedian-turned-podcast host, and rock legend Neil Young. Rogan, host of the Joe Rogan Experience, had come under scrutiny for providing a…
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CX Acquisitions and New Funding Rounds Are Well Underway in January
- By Alex Gaw January 28, 2022
Gainsight On January 10, customer success company Gainsight announced it had signed a definitive agreement to acquire inSided, the provider of a platform based in Amsterdam, the Netherlands, that leverages the power of communities to drive…
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Conversational Bots for CX in Travel & Hospitality
- By Sherril Hanson January 28, 2022
The labor shortage in the travel & hospitality sector has continued to be a challenge as the Omicron variant swept through the industry, causing havoc during late 2021/early 2022 holiday travel. The use of chatbots in the travel sector is…
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Employee Experience
Market Drivers and Barriers, Market Sizing and Forecasts, and Case Studies
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Patient Experience Management and Patient Engagement: Best Practices, Key Market Trends, Case Studies, and Market Forecasts
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