Concentrix to Double the Workforce at Concentrix Catalyst Division
By Alex Gaw March 8, 2022
Concentrix, the California-based provider of CX services and technology, plans to double its workforce to 5,000 at Concentrix Catalyst, the company’s design and engineering division located in India. The plan is to hire 2,500 employees…
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M&A Update on Zendesk, CallTower, Verisk, and Salesforce; Funding for Bloomreach
- By Alex Gaw March 7, 2022
In mergers-and-acquisitions news, Zendesk terminates a controversial bid to acquire Momentive, while CallTower, Verisk, and Salesforce announce new properties. On the funding front, Bloomreach gets another round of fresh capital. Details follow…
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Patient Experience Management Reimagined
By Andrew Broderick March 4, 2022
Healthcare experience management is being reimagined. It starts with organizations understanding the patient journey and setting patient expectations to realize opportunities that build individualized, positive relationships. Doing so effectively…
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CXPA Outlines Key Strategic Initiatives for the Year
- By Alex Gaw March 3, 2022
The Customer Experience Professionals Association (CXPA), the global industry association for CX specialists, has laid out a broad plan of work for this year that addresses new research initiatives, certification together with continued…
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Nokia Study: 89% of Telecom Operators Plan to Upgrade Their BSS
By Sue Marek March 3, 2022
A new study from Nokia found that an overwhelming majority of telecom operators are considering upgrading their business support systems (BSS) so that they can create new services and charge customers for them. Currently, most telecom operators…
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CX Wins and Case Studies for SAP India, ASAPP, Alida, and Freshworks
- By Alex Gaw March 2, 2022
In this new roundup of CX case studies, the focus is on digital transformation. Bharat Petroleum works with SAP India to achieve a unified view on its platform. The Columbia Valley Credit Union selects ASAPP OXP to heighten the financial…
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Patient Experience Measurement Evolves with Healthcare Consumerism
- By Andrew Broderick March 1, 2022
KLAS Research’s Patient Experience Improvement 2021 report with payer and provider customer satisfaction ratings of patient experience (PX) measurement and improvement solutions ranks Press Ganey, Qualtrics, and NRC Health as the top three…
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Alchemer’s Customer Feedback Platform Finds Favor with Amdocs
- By Alex Gaw March 1, 2022
Alchemer, the survey software provider headquartered in Boulder, Colorado, says its customer feedback platform has found a home at global business services firm Amdocs, which leverages Alchemer’s voice of the customer (VoC) technology as part of…
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Lucid Motors: Using Immersive Tech to Create Excellent CX
By Keith Kirkpatrick February 28, 2022
One of the key challenges with the purchase of any product is visualizing how it will look, act, and feel once it has been purchased. Retail stores were among the first to launch software that allowed users to virtually “try out” everything,…
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