M&A and Funding News on HqO, ServiceNow, Gupshup, Pega, and Immuta
By Alex Gaw June 23, 2022
Four mergers and acquisitions (M&A) stories and one on funding make up this new roundup. Regardless of the nature of the acquisition or funding taking place, however, the focal point of activity, as it turns out, remains the same: people. Two…
Read More
Two Hotel Chains Turn to CX Technologies to Improve Guest Experience
By Sherril Hanson June 23, 2022
The ability to provide positive experiences for customers along digital and in-person touchpoints over the entire customer journey, from research and booking to check-in and boarding, to hotel departure and more, has always been a challenging task…
Read More
Customer Wins for ISC-CX, Workato, Vonage, SMG, and Adobe
- By Alex Gaw June 22, 2022
The customer wins in this roundup include some big names: Adobe, The Home Depot, Foot Locker, ISC-CX, and Vonage, among others. But regardless of the size or status of the collaborating companies, the partnerships have all proven valuable, yielding…
Read More
Using Tech and Physical Design to Meet Customer Priorities
By Keith Kirkpatrick June 21, 2022
Taco Bell announced earlier this month that it opened the first of its “Taco Bell Defy” stores in Brooklyn Park, Minnesota, which incorporates automated and other innovative technologies designed to speed up and improve the customer’s…
Read More
Latest Customer Wins for Vonage, PowerReviews, SMG, NICE, and Oracle
- By Alex Gaw June 10, 2022
Successful CX is not confined to any single industry but cuts across a diverse array of fields, as can be seen in this latest customer wins roundup. The industries represented here include insurance, grocery, off-price retail, healthcare…
Read More
M&A News on Airship, Heap, and Bond; New Funding for MoEngage and Lang.ai
- By Alex Gaw June 8, 2022
Two acquisitions in this new M&A roundup are said to provide industry firsts. Company executives from Airship and Gummicube say the union of the two providers will create the first comprehensive, end-to-end mobile app experience management…
Read More
Leveraging 5G to Provide Friction-Free CX
- By Keith Kirkpatrick June 7, 2022
Industry trade group GSMA estimates that by the year 2025, the number of 5G connections will reach 2 billion, up from 1 billion in 2022. Moreover, by the end of 2025, 5G will account for over one-fifth of total mobile connections, and more than two…
Read More
ISC-CX Opens in Brazil to Support Latin America Businesses
- By Alex Gaw June 7, 2022
ISC-CX, a key provider of CX programs worldwide for more than 20 years and an active presence in the Latin American market in the past decade, is opening an office in Brazil to further strengthen its global capabilities. The new office in Brazil…
Read More
Communication and Omnichannel Interactions Are Key CX Areas for Travel Companies
- By Sherril Hanson June 6, 2022
In the Dash Research report, CX in the Travel & Hospitality Industry, two of the key market drivers examined are: The demand for omnichannel interactions and self-service along the various touchpointsIncreased communication…
Read MoreLatest Research
Employee Experience
Market Drivers and Barriers, Market Sizing and Forecasts, and Case Studies
Read MoreCX in the Healthcare Industry
Patient Experience Management and Patient Engagement: Best Practices, Key Market Trends, Case Studies, and Market Forecasts
Read More