New Research from Qualtrics Shows CX Quality Impacts Stock Performance
By Alex Gaw July 15, 2022
New research from Qualtrics, the experience management (XM) provider, reveals a direct correlation between a company’s CX quality and its stock market performance. Companies with top-rated CX drove greater shareholder value than peers within…
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Managing In-Store Ambience to Support Good CX
By Keith Kirkpatrick July 13, 2022
In late June, a Bank of America analyst report accused homewares retailer Bed, Bath & Beyond of turning off the air conditioning in its stores to help cut utility costs as the retailer grapples with a significant drop in sales. Bank of America…
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DXC Technology Signs Major Deal with Manchester United
- By Alex Gaw July 11, 2022
DXC Technology, the global IT services and consulting firm based in Ashburn, Virginia, has signed a major multiyear agreement to be the digital transformation partner of UK Premier League football club Manchester United. As the club turns to…
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Customer Wins for Genesys, MoEngage, Lexer, ISC-CX, and Qualtrics
- By Alex Gaw July 7, 2022
The customer wins in this roundup involve big names like Shell, Qualtrics, and ISC-CX, as well as other international entities, such as the Indian Hotels Company Limited, PassTo from the UK, and Lexer and the Cotton On Group from Australia. All the…
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M&A and Funding: Sitel Group, Webhelp, Enghouse, and LeadSquared
- By Alex Gaw July 5, 2022
Two large mergers and acquisitions are profiled in this roundup. In the first, US-based Sitel Group is moving to merge with Majorel, located in tiny but affluent Luxembourg in Western Europe. When completed, the merger will result in a colossus…
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Medallia Medicare Stars Solution Strives to Improve Patient Experience Ratings
By Andrew Broderick July 5, 2022
Patient experience measurement reveals dynamic tensions and differences in the motivations behind what healthcare organizations measure for and why. For some it reflects the strategic pursuit of excellence in improving processes and outcomes, while…
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Utilizing Automated Ticket Correlation to Improve CX Responsiveness
- By Keith Kirkpatrick July 1, 2022
The delivery of excellent CX is driven by a variety of factors, but the ability to handle customer service and support issues quickly and efficiently cannot be overlooked, particularly in the hyper-competitive telecommunications sector. The…
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OMB and GSA Designate $100 Million to Improve CX for the Public Sector
- By Alex Gaw July 1, 2022
President Biden’s initiative to improve CX in the federal government will receive $100 million from the Technology Modernization Fund (TMF) to streamline and improve digital services to the public, the Office of Management and Budget (OMB) and…
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Dialpad, Glassbox, Tattle, and Qualtrics Launch New CX Offerings
By Sherril Hanson June 30, 2022
The collection and management of data is integral to companies aspiring to provide positive experience for customers. Four new solution announcements have the common tie of leveraging data to create actionable insights to improve upon…
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Employee Experience
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Patient Experience Management and Patient Engagement: Best Practices, Key Market Trends, Case Studies, and Market Forecasts
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