Customer Wins for SMG, Pisano, Talkdesk, IntelePeer, and Qualtrics
By Alex Gaw December 8, 2022
SMG Begins Fresh Relationship with Rubio’s Coastal Grill Experience management provider Service Management Group (SMG) is teaming up with Rubio’s Coastal Grill, the fast casual restaurant chain specializing in Baja-inspired Mexican…
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Presidential Management Agenda Continues to Make Progress
- By Alex Gaw December 8, 2022
Continued progress is being made in the three priority areas making up the President’s Management Agenda (PMA) since they were first unveiled more than a year ago by the administration of President Joe Biden and Vice President Kamala Harris,…
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CX Innovators: KV Dipu, Bajaj Allianz
By Clint Wheelock December 7, 2022
Bajaj Allianz, a general insurance and life insurance company doing business in India, is a joint venture between Allianz SE, a leading global insurance company based in Munich, Germany, and Bajaj Finserv Limited, a diversified financial services…
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Xref Buys Voice Project for Hire-to-Retire Solution; New Funding for CX Startups
- By Alex Gaw December 6, 2022
HR Tech Firm Xref Acquires Employee Engagement Outfit Voice Project Sydney, Australia-based HR tech platform provider Xref has acquired fellow Australian and employee engagement technology company Voice Project in a move that will enable the…
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CX Innovators: Kevin FitzPatrick, Ruby Tuesday
Kevin FitzPatrick is currently Senior Vice President, Digital & Performance Marketing at Ruby Tuesday, the Maryville, Tennessee-based restaurant operator with more than 200 locations worldwide. FitzPatrick joined the company about a year ago,…
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Goodera, Revuze, and Optiwise.ai Raise Fresh Capital; Hotjar Acquires PingPong
- By Alex Gaw November 30, 2022
Goodera Raises $10 Million to Scale Employee Volunteering Mission Goodera, the provider of technology-based services aimed at enhancing corporate social responsibility programs, recently raised $10 million in Series A funding as part of the…
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Frontier Airlines Eliminates Live Agent Customer Support
By Keith Kirkpatrick November 29, 2022
Many companies have tried to shift the bulk of their customer support operations to digital channels to allow live agents to handle only the most complex or critical calls. But as the busy travel season shifted into high gear, Frontier Airlines…
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Beekeeper and Alida Raise New Funds; Klaviyo Acquires Napkin.io
- By Alex Gaw November 29, 2022
Swiss Firm Beekeeper Raises $50 Million Beekeeper, the Zurich, Switzerland-based provider of a frontline success system, reported raising $50 million in Series C funding, bringing the company’s total funding to date to more than $100 million….
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New Customer Wins for Sprinklr, Sabio Group, Vonage, Qualtrics, and Khoros
- By Alex Gaw November 28, 2022
Sprinklr to Support Aramex in Improving CX Sprinklr, the unified CXM platform provider headquartered in New York City, announced it is teaming up with Aramex to innovate the overall CX of the Dubai-based provider of logistics and transportation…
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Employee Experience
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Patient Experience Management and Patient Engagement: Best Practices, Key Market Trends, Case Studies, and Market Forecasts
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